How to delete a domain that is in process of cancelling

Hi there @louqi,

Thanks for reaching out!

Can you please send me your site’s URL? I can uncancel it and you will be able to reset the site connected to your plan.

Looking forward to hearing back from you!

hi @treibalen ,
I’ve same problem. I’m redoing the site and the two keys that I have I would to disable them to use in the new site, but in mailpoet account I’ve not the reset domain button (see the image: https://drive.google.com/file/d/1Nt4lOUuKjInIuqhCtDb0oR6YSIgt-hTI/view?usp=sharing)

the site is : https://www.davidelongoph.com

thanks!

Hi there @louqi,

I checked your account and I see that your plans are pending approval. I sent you an email with further steps. Please reply to it with more details ??

Cheers!

Hi @treibalen ,

Thank you for your quick reply. I don’t seem to have received your email. Could you please just delete the site heartsteeringwheel.com from my account?

Hi there @louqi,

I’m sorry for the confusion. My previous reply should’ve been addressed to @davidelongo.

I uncancelled the plan connected to your heartsteeringwheel.com domain.

You can now go ahead and reset the domain connected to this plan: https://kb.mailpoet.com/article/249-how-to-change-the-domain-associated-with-a-key

Hope it helps, please let us know if you need further assistance!