Not all contacts are adding to new newsletter

  • Hello,
    when I created a new newsletter and try to add contacts from a list (~60 members) only a few of these (27) are added to the actual newsletter. All contacts in the list have the status ‘subscribed’.
    In case of investigating what’s going wrong: where is the code that creates the list of recipients of a newsletter? I would add some debugging code lines there.
    Thanks in advance
    Knut

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    Thanks for sharing your queries with us.

    We have checked this issue but in our testing, it seems to be working as expected.

    If you need to debug the code further at your end, then you can check ES_DB_Sending_Queue::do_insert_from_contacts_table function since this function create the list of recipients. Also inside that function, IG_ES_Subscribers_Query class is used to generate the required SQL query for fetching the recipients.

    If you want us to look into the issue ourselves, then you can contact us on our private support channel from here. While contacting us, please mention this thread URL. We will then continue our communication from there.

    Hope this helps you. Let us know if you have any further queries.

    Thank you.

    Thread Starter noesiskl

    (@noesiskl)

    Hello,

    thank you for given advises. With that (checking the SQL used) I figured out that contact status (NULL) seems to prevent some contacts from being added.

    But unfortunately there is no way to change that in the backend (or I can’t find the place to do so). ??
    How can I change the status of the wrong contacts (except directly in the database)?
    Or what else is necessary to change contacts status?

    Thanks in advance
    Knut

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    Thank you for providing more information related to the issue.

    With that (checking the SQL used) I figured out that contact status (NULL) seems to prevent some contacts from being added.

    — Yes, if a contact has NULL status, then it won’t be included in the newsletter since the plugin picks only verified contacts. NULL status for contact is a bit strange though but we need to debug it further to find the exact cause.

    How can I change the status of the wrong contacts (except directly in the database)?
    Or what else is necessary to change contacts status?

    — Currently, it isn’t possible through the plugin but if you can contact us here then we can look into the issue further and try to fix it.

    Hope this helps you. Let us know if you have any further queries.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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