Orders always tag as cancel

  • Resolved cienfu90

    (@cienfu90)


    2 years, 3 months ago

    Order are always mark as cancelled when payment with redsys (credit card) is ok, why is this happening?

    
### WordPress Environment ###

WordPress address (URL): https://sidrajr.es
Site address (URL): https://sidrajr.es
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.9.3 - Hay una versión nueva de WordPress disponible (6.0.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: sidrajr_
Tama?o total de la base de datos: 6.13MB
Tama?o de los datos de la base de datos: 5.17MB
Tama?o del índice de la base de datos: 0.96MB
sidrajr_woocommerce_sessions: Datos: 0.04MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_order_items: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
sidrajr_woocommerce_order_itemmeta: Datos: 0.09MB + índice: 0.07MB + Motor MyISAM
sidrajr_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_actionscheduler_actions: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
sidrajr_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_actionscheduler_logs: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
sidrajr_commentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_comments: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
sidrajr_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_nextend2_image_storage: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_nextend2_section_storage: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
sidrajr_nextend2_smartslider3_generators: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_nextend2_smartslider3_sliders: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
sidrajr_nextend2_smartslider3_sliders_xref: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_nextend2_smartslider3_slides: Datos: 0.04MB + índice: 0.01MB + Motor MyISAM
sidrajr_options: Datos: 1.36MB + índice: 0.10MB + Motor MyISAM
sidrajr_postmeta: Datos: 0.89MB + índice: 0.25MB + Motor MyISAM
sidrajr_posts: Datos: 1.65MB + índice: 0.05MB + Motor MyISAM
sidrajr_redirection_404: Datos: 0.71MB + índice: 0.12MB + Motor MyISAM
sidrajr_redirection_groups: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_redirection_items: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
sidrajr_redirection_logs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_smush_dir_images: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_term_relationships: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_usermeta: Datos: 0.08MB + índice: 0.06MB + Motor MyISAM
sidrajr_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_admin_notes: Datos: 0.04MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_admin_note_actions: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_order_product_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
sidrajr_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
sidrajr_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
sidrajr_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
sidrajr_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
sidrajr_wpfm_backup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
sidrajr_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
sidrajr_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 107
custom_css: 3
et_pb_layout: 3
nav_menu_item: 11
page: 16
post: 2
product: 9
product_variation: 12
revision: 141
shop_order: 93
wbcr-snippets: 5
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Editor clásico: por Colaboradores de WordPress – 1.6.2
Widgets clásicos: por Colaboradores de WordPress – 0.3
Contact Form 7: por Takayuki Miyoshi – 5.6
Correos oficial: por Correos – 1.0.12
Flexible Shipping: por Octolize – 4.11.9
Woody code snippets (PHP snippets | Insert PHP): por Creative Motion
Will Bontrager Software
LLC  – 2.4.6

Material Design for Contact Form 7: por Addons for Contact Form 7 – 2.6.4
Order Minimum/Maximum Amount for WooCommerce: por WPFactory – 4.1.8
Redirection: por John Godley – 5.2.3
Redsys WooCommerce: por Redsys – 3.3.0
Smart Slider 3: por Nextend – 3.5.1.7
Velvet Blues Update URLs: por VelvetBlues.com – 3.2.10
W3 Total Cache: por BoldGrid – 2.2.3
WooCommerce: por Automattic – 6.6.1 (la actualización a la versión 6.8.1 está disponible)
WP Mail SMTP: por WPForms – 3.4.0
Smush: por WPMU DEV – 3.10.2

### Inactive Plugins (5) ###

Age Gate: por Phil Baker – 2.20.4
Akismet Anti-Spam: por Automattic – 4.2.4
All-in-One WP Migration: por ServMask – 7.62
Better Search Replace: por Delicious Brains – 1.4
Duplicate Page: por mndpsingh287 – 4.4.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: ? Página sin definir
Carrito: #69 - /carrito/
Finalizar compra: #347 - /finalizar-comprar/
Mi cuenta: #348 - /mi-cuenta/
Términos y condiciones: #430 - /condiciones-de-compra/

### Theme ###

Name: Divi
Version: 4.17.4
Author URL: https://www.elegantthemes.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-20 10:12:04 +00:00
Options: ?
Notes: 89
Onboarding: completed

### Action Scheduler ###

Completo: 55
Oldest: 2022-08-05 12:41:34 +0000
Newest: 2022-08-19 11:44:13 +0000

Pendiente: 2
Oldest: 2022-08-19 20:24:58 +0000
Newest: 2022-08-22 14:19:56 +0000

### Status report information ###

Generated at: 2022-08-19 11:44:27 +00:00
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ilia .a11n

    (@iliadio)

    Hi there,

    Could you please check the affected Order Notes?

    By default orders are marked as Canceled when the customer or an admin cancels them.

    Is there anything in the notes to indicate who canceled the orders?

    Thread Starter cienfu90

    (@cienfu90)

    Notes sais: The unpaid order has been canceled – the time limit has been reached. The status of the order changed from Pending Payment to Cancelled.

    But the payment is correctly received, we use redsys / credit card payment (https://www.redsys.es/), we also use this plugin the all our customer websites with no issues like this.

    Plugin Support Nami

    (@woonami)

    Hi there @cienfu90 !

    Thanks for sharing the information!
    Are you referring to the plugin Redsys WooCommerce: por Redsys – 3.3.0?

    If so, the best way to troubleshoot this would be to contact Redsys directly about this and see if they can further assist you.

    Here is their support information I could find on their website:

    91 728 23 23
    [email protected]

    Based on what you have shared so far, it sounds like WooCommerce side is not receiving the information that these orders have been paid from the Redsys side.

    If you would like, I recommend temporarily changing the Hold Stock setting:

    WP Admin > WooCommerce > Settings > Products > Inventory > Hold stock (minutes) > Leave it blank so the orders will not automatically get cancelled

    This way, you can check on the status of the payments until the issue is solved, then possibly manually change the order status to Processing.

    I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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