Error processing checkout. Please try again even though payment went through
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My customers are having an error on the checkout when after adding all the payment information they are shown a message “Error processing checkout. Please try again.” Even though the message is shown the order and the payment has been processed. This is leading to double or triple orders and it is making a mess on the shop. I have tried many things with no results.
Can anyone please help? What should i do next?
I am adding also the status report:
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Hide errors from visitors: ? ### Active Plugins (24) ### Advanced Database Cleaner: by Younes JFR. – 3.1.1 All In One WP Security: by All In One WP Security & Firewall Team – 4.4.12 Contact Form 7: by Takayuki Miyoshi – 5.6.2 GDPR Cookie Consent: by WebToffee – 2.1.2 DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 GTM4WP: by Thomas Geiger – 1.16.1 Elementor: by Elementor.com – 3.7.1 EWWW Image Optimizer: by Exactly WWW – 6.7.0 Facebook for WooCommerce: by Facebook – 2.6.21 PhastPress: by Albert Peschar – 2.5 Printful Integration for WooCommerce: by Printful – 2.1.34 Slider Revolution: by ThemePunch – 6.5.30 Rank Math SEO: by Rank Math – 1.0.95.1 Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7 CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.1.2.7 Payment Plugins for Stripe WooCommerce: by Payment Plugins [email protected] – 3.3.25 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1 WooCommerce PayPal Payments: by WooCommerce – 1.9.2 WooCommerce: by Automattic – 6.8.0 Woodmart Core: by – 1.0.34 Super Page Cache for Cloudflare: by Optimole – 4.6.1 WP Mail SMTP: by WPForms – 3.5.1 WPForms Lite: by WPForms – 1.7.5.5 YayMail Pro - WooCommerce Email Customizer: by YayCommerce – 2.8.7 ### Inactive Plugins (2) ### Fast Velocity Minify: by Raul Peixoto – 3.2.8 ShopEngine: by Wpmet – 2.3.0 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: #12601 - /terms-of-service/ ### Theme ### Name: Woodmart Version: 6.5.4 Author URL: https://themeforest.net/user/xtemos Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: NZ WooCommerce currency supported: ? PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-17 18:28:28 +00:00 Options: ? Notes: 78 Onboarding: completed ### Action Scheduler ### Complete: 1,918 Oldest: 2022-07-19 12:00:56 +0000 Newest: 2022-08-17 10:29:22 +0000 Failed: 6 Oldest: – Newest: – Pending: 12 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2022-08-24 02:22:10 +0000 ### Status report information ### Generated at: 2022-08-17 10:32:16 +00:00
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