WHAT’S HAPPENED TO THIS PLUGIN & SUPPORT??

  • Hi

    I cannot login or register to the support portal which is clearly broken and have not received any responses to emails ive tried sending.

    Is this plugin still supported, if so, please respond on here. If you are no longer supporting, then please inform everyone so we can stop paying you for nothing and a plugin that doesnt work.

    ALL my images are broken and my entire site is therefore null and void as an ecommerce site. I have run system tests and “everything is fine” according to your tests, which is clearly not the case.

    Please respond urgently or I’ll not only cancel my subscription but also advertise my experience.

    Thanks

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  • supernaturalbird

    (@supernaturalbird)

    There is no customer support, at least not technical support. I have contacted them over and over again about an issue with images no longer uploading through part of my site after upgrading from Media Cloud version 4.2.37. That was the last version that worked properly with my site. I recently moved my main site to a new server and started to set it up that way. I contacted them about it not working right and they then deactivated my license on my staging site which is for testing only. So now I have lost the ability to test the plugin on my test site. So I contacted them again about the other technical issues and haven’t heard a single word from them. They gladly cancelled my license on my testing site, but when I asked for technical support, no response at all. I even offered to upgrade to a more expensive license if they would help me and still no response. I wish I had read reviews about no customer service before I set my site up with their plugin. Great plugin when it works, but no customer service when it fails. Stay away from this plugin people!

Viewing 1 replies (of 1 total)
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