Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    Hello @webmark487

    Thanks for reaching us

    Kindly check this article to fix this issue

    https://kainelabs.ticksy.com/article/15097/

    I hope it helps

    Best Regards, KaineLabs Team.

    Thread Starter webmark487

    (@webmark487)

    It fixes the issue somehow, but not really.

    I used the third method, both snippets.
    So now the users are all there, and it counts 37 members (instead of 29 without the second snippet).

    First problem: with every new user I have to do this procedure again, in case he does not login.

    Second problem: search still doesn′t find those users, that haven′t been displayed before (“Sorry, no members were found.”)

    And, as a third point: I logged in with those users accounts (that I didn′t find in the list – before I did the trick with the snippets). And they still didn′t show up in the list and the member count still didn′t change.

    And one additional question:
    Which field in the database is relevant?
    Is it last_activity or wfls-last-login in table wp_usermeta?

    • This reply was modified 2 years, 3 months ago by webmark487.
    • This reply was modified 2 years, 3 months ago by webmark487.
    Plugin Support Youzify

    (@kainelabsteam)

    Hi @webmark487

    Can you clarify more please? So the problem is, the search function can not find any results?

    If yes, I am afraid if that issue come from the advance search plugin you are using. Please try disable it, and try search with Youzify original search feature. And see if the issue persist or not.

    Best Regards, KaineLabs Team.

    Thread Starter webmark487

    (@webmark487)

    Hi

    I already deactivated the BP Profile Search plugin.

    And when you go to https://www.greenfilmnet.org/members/ you can find the member “CINEMARE” in the members list.

    If you search for “cinemare” you get “Sorry, no members were found.”

    https://pasteboard.co/DiLyoowBd9eC.jpg

    (interestingly, searching for “cinemare” will have a result in case you are logged in)

    If you seach for “cinemambiente” for example (is a different member), there is a result.

    Best regards, Markus

    (what I noticed: if you search for “cinemare” you get “Sorry, no members were found.” But if you then click on Order by: Alphabetical, you will see the correct search result.

    • This reply was modified 2 years, 3 months ago by webmark487.
    Plugin Support Youzify

    (@kainelabsteam)

    Hello @webmark487

    I test to search on your website with keyword “cinemare” in logged out condition, it show up fine on the result. Kindly check this screenshot

    https://ibb.co/1m66bgj

    Best Regards, KaineLabs Team.

    Thread Starter webmark487

    (@webmark487)

    in the screenshot you attached one can see that the search was for “cinemambiente”

    you have to search for “cinemare”

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @webmark487

    I can not find “cinemambiente” on any info of your members. Can you tell me is it username for a member?

    I think thet’s why no reseluts with that keyword, because it does not exist on any of your members informations..

    Best Regards, KaineLabs Team.

    • This reply was modified 2 years, 3 months ago by Youzify.
    Thread Starter webmark487

    (@webmark487)

    would you pls. search for “cinemare”

    like you can see from my screenshot: https://pasteboard.co/DiLyoowBd9eC.jpg

    this is the member, that is not found

    • This reply was modified 2 years, 3 months ago by webmark487.
    Thread Starter webmark487

    (@webmark487)

    fyi

    Festival name = CINEMARE International Ocean Film Festival Kiel (see https://pasteboard.co/mSRJ3PpUeO5M.jpg)

    and when you go to https://www.greenfilmnet.org/members
    and then search for “cinemare”, there is no result

    If you click on order by “Alphabetical” then you get the member as search result.

    Why not before?

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @webmark487

    Please use this snippet code

    https://gist.github.com/shanebp/b73343e9c9a6509d2bbc47de80c881c1

    https://gist.github.com/KaineLabs/4705dcada66a116fa1f58c9ff275acc3#file-yz-md-show-all-site-members-count-php

    Paste the snippet on bp-custom.php file (you need to create a new file one) and upload it into wp-content/plugins folder.

    Please check your members page, once all members already appear then delete the snippet code.

    Best Regards, KaineLabs Team.

    Thread Starter webmark487

    (@webmark487)

    I did that already some days ago.

    “CINEMARE” is already in the members list (https://www.greenfilmnet.org/members/).

    But if you search for “cinemare” you get “Sorry, no members were found.”

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @webmark487

    This article should help

    https://kainelabs.ticksy.com/article/15097/

    As I can see Cinemare user always dissapear after we do a search and refresh your page.

    Best Regards, KaineLabs Team.

    • This reply was modified 2 years, 3 months ago by Youzify.
    Thread Starter webmark487

    (@webmark487)

    Ok, this is the third time (within this ticket) that you refer to the same article.

    And I already told you, that it still doesn′t work. If you search for “cinemare” on https://www.greenfilmnet.org/members/ you get “Sorry, no members were found.”

    I checked that in various browsers, also with incognito mode.

    If you search for “cinemare” (no result) and then order by “alphabetical”, you get the correct result.

    I think, this should be a very good hint.

    And another hint may be, that in the table wp_usermeta there are two entries (for a user, which is shown in the search results) which are missing for “cinemare”, are those 2 relevant?
    * last_activity 2020-12-18 00:25:56
    * yz_account_verified on

    And one important thing: it works when you are logged in (you can then go to https://www.greenfilmnet.org/members, search for “cinemare” and get the correct result instantly – with one try.

    • This reply was modified 2 years, 3 months ago by webmark487.
    • This reply was modified 2 years, 3 months ago by webmark487.
Viewing 13 replies - 1 through 13 (of 13 total)
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