Cannot activate Jetpack

  • Resolved kristynabodjona

    (@kristynabodjona)


    2 years, 3 months ago

    Hello,
    I deactivated Jetpack as I could not connect woocommerce app from my iphone to the website. However since I deleted the plugin and installed again I cannot log in – I deativated all the plugins and checked xmlrpc.php and everything works fine.
    When activating it tells me: an error occured. Could you help me fix the problem?
    Best regards,
    Kristyna

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @kristynabodjona –

    We’re getting the error: cURL error 28: Connection timeout after 10000 ms when we test the connection with your site.

    This is generally related to server performance. I would recommend reaching out to your hosting provider to see if they can check the load on your server. It may be that your server is overloaded and/or that are requests are being blocked.

    In the event our requests are being blocked, they will need to allow access from our IPs:

    https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

    Let us know what you find out.

Viewing 1 replies (of 1 total)
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