• Resolved gorish

    (@gorish)


    Hello, I have WP 6.01.

    I can’t modify anything on a user’s profile. In particular, I’m trying to change the details of the admin users.

    There isn’t an Update Profile button on the User Profile page. (Moreover, the other buttons, Set New Password and Log Out Everywhere Else don’t work either.)

    Is this a known bug in WP 6.01? Or is there some incompatibility with one of the plugins that might be hiding the Update button?

    (I tried to display the page on Edge and Chrome, and in Private/Incognito mode, but there’s no difference, so it doesn’t appear to be a browser incompatibility issue.)

    This problem is only on this installation of WP. I have other websites with the same installation (and theme), and the Update User Profile button is visible, and the other buttons work. So I suppose it may have something to do with a rouge plugin perhaps?

    • This topic was modified 2 years, 7 months ago by gorish.

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  • Thread Starter gorish

    (@gorish)

    Resolved. It turned out to be an old plugin, Contact Form 7 (which has since been discontinued) and/or addons to this plugin. I uninstalled the plugin (in one case, it had to be done manually by deleting the folder in ../plugins).

    And then everything returned to “normal”.

    No doubt if you have a similar issue then probably the first thing you should try is to gradually deactivate your plugins.

    What helped to identify the culprit was to install the WP Debugging plugin. So it wasn’t a brute force having to go through each plugin in turn… ??

    (However, in my case this wasn’t sufficient. I had to DELETE the plugin before the error was resolved. It might not be feasible to do this for plugins with saved data or configuration. So perhaps duplicate/backup your wordpress site and then gradually delete plugins until your problem is resolved. Using the debug monitor might prevent you having to follow this more drastic approach.)

    • This reply was modified 2 years, 7 months ago by gorish.
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