I want a solution to the issue, please

@shakoor99 – thank you for reaching out. Please provide the following information to help debug this issue:
– Can you share a screenshot of the error message?
– Is this error message displaying in the TikTok Plugin dashboard or in the TikTok Ads Manager/Event Manager page?

Can you put the pixel code so that I can put it in the tags?
Because your plugin has a bug that I can’t explain in writing
Tik Tok support was sent to respond to it and so far I have not received an answer from them
If you can help me
I want the tag manager link code
* View page
* Add to cart + product value
* Checkout page + total metrics value
* Payment completed + with the value of the purchases for the customer who made the purchase
—————————

I will be grateful to you, my dear

The problem appeared with me after updating the plugin
I entered the settings and saw that it was not linked to my Tik Tok account. Account logged out after updating tags
And when you set up the link it goes back to the same pixel as it was created
I got a message that the pixel is linked to another account
When a new pixel is created, the data is never read
Tried it in two stores, same problem
That’s why you have been informed
It is better to link to Taj Manager because any update in WordPress
You will lose all previously created things
In fact, I lost about $400
At the same time, I am amazed that there are no visits or requests on the Tik Tok ads page
But I used to take orders in store and complete payment from customers in WooCommerce store
And when you go to your plugin, the issue listed for you is detected at the top of the page
That’s why I’m asking you for a favour, not an order
Please provide the code for the four things I mentioned to you

I will be grateful to you dear

@shakoor99
It sounds like you may have a couple issues going on here – let me see if we can handle each issues separately.

1 – Activating and Deactivating Plugin- it sounds like you encountered an issue when you activated and then de-activated the TikTok for WooCommerce Plugin and attempted to go through setup again. In versions V1.0.4 or later there was a bug that caused issues with re-connecting the Pixel or Catalog after de-activating and re-connecting the Plugin. In V1.0.5 we released a fix that will allow you to de-activate and re-activate without these issues. However, if a Pixel or Catalog are still not available for connection during the Setup process you will need to contact our support team to disconnect these assets.

2 – Pixel not Collecting Events – If your Pixel is not collecting events it may be caused by de-activation of the Plugin. On de-activation the TikTok Plugin is removed from your website and it will no longer receive events.

If there is a specific Pixel you want to disconnect for use in the TikTok for WooCommerce Plugin please contact our support team through the following directions:

To file a support ticket with the TikTok for Business team follow the below instructions:
1. Go to (TikTok for Business Support- https://ads.tiktok.com/athena/requester/form/1674225710396421?identify_key=6a1e079024806640c5e1e695d13db80949525168a052299b4970f9c99cb5ac78&board_id=1705151646989423&category_1_id=1717270337208322)
2. Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
3. Select “E-Commerce Platform Integration”
4.Under Question Category, select “TikTok and Business Plugin Channel Setting”
5.Fill out the required fields in the support ticket (please make indicate that you are using the WooCommerce Plugin, provide your website URL, and the Pixel ID that you want to use – also reference this thread for greater visibility)

I want clarification on this

Are conversion value and ROAS tracked?

What is this support for me two days waiting for you

It is not reasonable / there is no one from the support to respond to the addition of the giant Tik Tok company
I ask the WordPress administration to look into the matter

@shakoor99 You cannot report a topic for “Technical support for the plugin is not responding to customers” as you are not a customer here and you never have been.

There are no customers on this site. If you are a customer of this developer then you must take it to their site.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well and any topics about their service.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

@shakoor99 – for more information on campaign performance tracking please refer to our help center articles about ad performance or file a support ticket. We ask that you file a TikTok support ticket to get more information about how TikTok as a platform works.

To get more information from our support team about TikTok Ads, please submit a customer support ticket directly with TikTok and a member of our support team will be happy to assist you.
* Go to the TikTok Support Channel: TikTok for Business Support
* Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
* Select the topic that best suits your needs (ie – Ad Delivery Performance)

@shakoor99 You can’t report the topic “Plugins tech support not responding to customers” because you’re not a customer here and have never been before.

First of all, I didn’t understand anything you said
Secondly, I did not understand from what you said that I am not an agent here and did not understand before
We are using WordPress + WooCommerce
And requested support for plugins that are downloaded from companies like tiktok
I spoke to them in their messages and private support, but to no avail
If no one responds, what do you do?
And I have a clear question about this conversation
Please provide information, not explanation

–

@shakoor99 I am sorry that you are having issues with using the TikTok for WooCommerce integration – Our team is not clear on your questions but let me provide some resources that may help you.

Getting started with Google Tag Manager for TikTok Pixel – https://ads.tiktok.com/help/article?aid=10010955

The TikTok for WooCommerce Plugin sends events to TikTok via the server to server integration and the events may not be displayed in the Pixel Helper Plugin. For more information about the WooCommerce pixel integration you can view our help content here – https://ads.tiktok.com/help/article?aid=10010650

For more assistance with the TikTok for WooCommerce integration please file support tickets with our specialists via the TikTok for Business Support channel.