Doesn’t Work For Us

  • The paid version keeps breaking our site. Customer support is not helpful and tends to be defensive so we are moving back to yoast.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Steve M

    (@wpsmort)

    Hi @tuppencetaylor,

    I’m very sorry to hear that our customer support wasn’t helpful and was defensive. I’d like to look into this and review what happened but I couldn’t find any tickets under your name or website URL.

    Do you have a ticket number you could give me please so that I can review what happened?

    Thread Starter tuppencetaylor

    (@tuppencetaylor)

    It was bought through the business I intended to use it for so different e-mail which I don’t plan to make public. It was conducted by e-mail and the only reference I can find is
    References: <reply-9914-1946886261-5793273621-1658348119-399561883@helpscout.net.

    Plugin Support Steve M

    (@wpsmort)

    Hi @tuppencetaylor, unfortunately that’s just the email address. Do the replies from us show a ticket number?

    If you can reach out to me via our website I’d really like to look into this further to see what happened.

    Thread Starter tuppencetaylor

    (@tuppencetaylor)

    Hello There are no ticket numbers only e-mails from support. This is the second time we have tried the pro or elite version and the second time it has turned out to be an expensive and fruitless exercise.

Viewing 4 replies - 1 through 4 (of 4 total)
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