Your account’s sending has been paused as you have a high bounce rate.

  • Resolved Marcus Karlos

    (@power2009)


    2 years, 7 months ago

    Hello. Have a bug with plugin
    MailerSend block my account.. I send to 100 list subs and get 1000 mails in MailerSend how? ( but campaing to 100 peoples.. I write to service and get next

    Thank you for your message. Your account’s sending has been paused as you have a high bounce rate.

    A high bounce rate is caused by a high level of emails being sent to invalid email addresses. As per our Anti-Spam policy, we reserve the right to suspend your account immediately and start investigating your activity if a high percentage of the emails you are sending result in bounces.

    So we can further review your account status, can you please confirm how you obtained your recipient’s email addresses and in what way you have a valid legal ground to contact them?

    As per the number of emails, your system is most likely retrying soft bounced messages to the same recipients over and over as we don’t retry them on our end.

    We look forward to hearing back.

    • This topic was modified 2 years, 7 months ago by Marcus Karlos.
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  • Plugin Author EverPress

    (@everpress)

    Hey There,

    Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/

    We are looking forward helping you out.

Viewing 1 replies (of 1 total)
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