Invoices not being generated & email not being sent

  • Resolved jonathanlangton1

    (@jonathanlangton1)


    2 years, 7 months ago

    Hello, I have read the other threads with similar issues, however, I do not have any error logs. The only trend I can see is that this issue occurs on orders where a customer’s card is declined and then accepted.

    I need to figure out a way to generate a log of this plugin’s output. This same issue occurred with another invoice generator plugin too.

    Thanks,
    Jonathan

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @jonathanlangton1,

    Could you please send me a screenshot of your Attach to and Disable for settings, under WooCommerce?> PDF?Invoices?> Documents?> Invoice? Like this:


    A screenshot that displays the Attach to and Disable for settings.

    You can use imgbb.com to upload your screenshot, and then sharing the image URL in a reply here.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @jonathanlangton1,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

    Thread Starter jonathanlangton1

    (@jonathanlangton1)

    Hi @yordansoares

    Please see the below image:

    image

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @jonathanlangton1,

    Thanks for sharing that screenshot. It seems that your attachment setting is fine.

    Please follow these steps to find out if the issue occurs before the message is sent:

    1. Install and activate the WP Mail Logging by MailPoet plugin
    2. Open an existent order, find the Send order email panel, on the right side, select Complete order and click on Save order and send email:

      A screenshot that display the Send order email panel from WooCommerce with the Completed order notification selected in the dropdown

    3. Then go to Tools > WP Mail Log, find your last email, and check if there are files in the Attachments column, and/or any notice on the Errorcolumn:

      A screenshot that display the WP Mail Logging plugin log screen

    4. Share the results with us ??
    Thread Starter jonathanlangton1

    (@jonathanlangton1)

    Hi,

    I can’t replicate the issue by doing this as it only occurs directly after an order initially fails due to a card being declined.

    Here is the flow of events which results in no order email being sent:
    image

    I will monitor the emails and send you the results of the plugin as requested when it occurs again.

    Thread Starter jonathanlangton1

    (@jonathanlangton1)

    Hi,

    Just following up with more information. An order was received, but no new order email is sent at all after a failed payment. The shop manager has to manually send out the email which goes off fine with the invoice attachment (no errors in the WP Mail log).

    I wonder what could be causing no New Order email to be sent after a failed payment.

Viewing 6 replies - 1 through 6 (of 6 total)
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