Disastrous.

  • We had watupro and when we installed an update it is not only that the program stopped working, it is that our entire page disappeared from the internet. The update caused the page to crash. The trouble was PHP Parse error: syntax error, unexpected ‘=’ in watupro/controllers/advanced-import.php on line 101, referer: google.com. According to watupro, the problem was with the server.
    On another server watupro did work. But what didn’t work now was the import of questions. Knowing everything that had happened to us, support doesn’t help. It says there are million possible reasons for the import not to work. And they say that the plugin comes with one year of upgrades and support. They tell this to a client knowing that they will lose absolutely everything done with watupro. They don’t even say that paying is fixed, or that you pay if it is fixed. They don’t give any solution. Everything done with the plugin is lost. If you use them on a server, skip. If you use it in another, you can’t import questions. And they do that, by the way, with a client who contributed ideas to improve the plugin and who was told that it was a pity not to have had those ideas before. This is the way to thank the collaboration.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Bob

    (@prasunsen)

    How nice to receive a one-star review about the Pro version from someone who has not paid for it. Have a great day.

    Thread Starter preparadorjcgmailcom

    (@preparadorjcgmailcom)

    On April 20, 2020 I bought watupro fell bundle all modules + the lay plugin and paid $107.82. The entire 2020-2021 academic year I did with watupro. On June 4, 2021, I made another payment for $15.94. On August 20, 2021, the fatal error occurred as a result of watupro version 6.6. The situation reached a no-way point. Watupro said the problem was caused by the server and the server said the problem was caused by watupro. The 2021-2002 academic year we had to return to the Moodle platform. We are now preparing the 2022-2023 academic year. We definitely stay with Moodle and we want to recover what was done with watupro. That is why we want to pass the database from the server that does not work to another one in which watupro does work. We did but the import has also failed.

    Naturally the support, ended june 2022, is not renewed. How are you going to renew the support of a program that does not work? That would be absurd.

    But we did not ask that they solve the problem importation for free. Watupro was told (mail day 14 of this month): “I would pay for support if it were possible to resolve the issue. But I doubt it. We have had to stop using watupro to return to Moodle. Maybe it’s a server problem, but it’s true that it’s the only plugin that has failed. We want to recover what we did with watupro, but I am afraid that we will have to give it up. Importing questions also didn’t work on the new server. Nothing guarantees that the support will fix it”.

    The answer was that to solve the problem you needed someone with access to the server. And they didn’t want to have that access: they didn’t ask for it to solve the matter. They just didn’t want to know anything about it. They did not give any solution even if they were paid.

    We found this especially sad because we had counted on them Moodle experiences that could be useful for their programme. For example, watupro did not have a bank of questions available to the user, and we suggested that. The strange thing is that at the beginning in August 2021, they behaved very well, even staying in the office outside of working hours waiting for news. I don’t know what has changed in the company, now they don’t want to know anything about the matter. But the thing is, their program fails and they can’t ignore it. I hope these comments will help them get back on track that they shouldn’t have missed.

    Plugin Author Bob

    (@prasunsen)

    I personally clearly explained you what should be done to check for errors, regardless the fact that you are not an active customer. I got a response that “computer scientists” did the last installation so it couldn’t be corrupt.

    This arrogant and absurd statement left us all speechless so we left it without reply. Just to discover today that you came here to leave a one star review, bashing our hard work, blaming all our efforts to help you and trying to ruin our reputation and business.

    We are not interested in doing any business with you, and will not do it under any circumstances.

    I wish you good luck and success.

    Bob

    Thread Starter preparadorjcgmailcom

    (@preparadorjcgmailcom)

    My email told: “The last installation was done by a professional computer scientist in contact with server professionals. The server in this case is IONOS, one of the largest in Europe. There is no doubt that the databases were imported correctly. But the program doesn’t recognize them”. I think you know perfectly well that English is not my native language and that I write with Google’s automatic translator. Therefore, the one with arrogance will be Google, not me. What I meant, and I reiterate, is that a person who has a higher university degree in computer science did the installation of the database. I didn’t mean it in an arrogant sense or say it in an arrogant sense now. It was to assure that the databases had been well installed.

    You say “We are not interested in doing any business with you, and will not do it under any circumstances”. I think it’s not about a customer being more or less nice to you. The program has to work: if you likes better or worse a person don′t change this principle. This it’s not about doing business. It is that I have bought a program that I want to work, that I know a solution. It is a question of consumers, not a question of friends.

    When I say that the installation has not worked, the answer is “You will need to enable SQL debug mode and see if there are any kinds of errors. Your free support subscription has expired”.

    When I ask if paying resolves the issue, your answer were “Your As I said, you need to enable SQL debug mode and see if there are any kinds of errors. There is no way we could guess what’s wrong from distance and how it’s always wrong on your installations only. It could be an SQL error, it could be a PHP incompatibility, it could be corrupt data, there are million possible reasons. This requires someone with full access to the server to debug it and check what’s wrong with it. There is nothing else I can do than to suggest you the above”.

    How many stars do you think you deserve this help?

Viewing 4 replies - 1 through 4 (of 4 total)
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