web-hooks got didnt work after last woocommerce update

  • Resolved amir2121

    (@amir2121)


    2 years, 7 months ago

    Hello
    we use third party web application for Accountant purpose but after last woocommerce update , web-hooks didn’t work and the orders on third party web-app didn’t get create.
    when we enable web-hooks from woocommerce >> setting >> web-hooks , it got disable after 24 hours .
    what should we do to solve this problem ?

Viewing 1 replies (of 1 total)

  • Hey @amir2121

    I understand that your set webhook isn’t working.

    Could you re-activate the webhook and try creating an order to trigger the webhook. Then provide us with the Webhook logs. You can find them here: WooCommerce > Status > Log.

    If there are no logs, first check if there is an issue with your third-party application. Secondly, I would suggest doing a conflict test. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Thanks!

Viewing 1 replies (of 1 total)
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