10Web Booster crashed my Windows 10

  • Resolved sanfordandson

    (@sanfordandson)


    2 years, 4 months ago

    Installed and activated the 10web Booster plugin, created my 10web account.

    During the final step (Calculating new score), Windows 10 crashed, automatically rebooted. During the reboot, I suffered an unwanted Windows 10 update. After the reboot, the Firefox browser re-opened and my tabs were restored.

    The 10web Dashboard did not reflect the new scores. I did, however go to the pagespeed insights website myself and got the new scores, which were improved from 24/74 to 88/99.

    I do run a VPN, but have no idea is this caused the problem.

    Any insights, anyone?

    Thanks,

    Larry

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support minas2712

    (@minas2712)

    Dear Larry, thanks for the inquiry.

    Our Speed optimizer does not run anything heavy in the browser.

    You may try run a speed check in 10Web dashboard once again.

    The crushing of your windows just coincided with the timing of running a speed check.
    The speed optimizer does not affect any windows files.

    Best regards.

    Plugin Support narektorosyan

    (@narektorosyan)

    Hey @sanfordandson,

    We assume that this topic can be marked as resolved as it is not relevant to a plugin-related issue. Let us know if you need help with anything else.

Viewing 2 replies - 1 through 2 (of 2 total)
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