ITEM_TOTAL_MISMATCH

  • Resolved fliegzoo

    (@fliegzoo)


    2 years, 4 months ago

    Hello,
    when the customer tries to pay with PayPal after pressing the PayPal button he gets the error:
    “ITEM_TOTAL_MISMATCH Should equal sum of (unit_amount * quantity) across all items for a given purchase_unit”

    This only happens on PayPal payment (other payments do work) and only on some products with variants if they are more than twice in the cart.

    I did not notice this bug before the last updates. Deactivation all plugins (without WooCommerce and PayPal) did not help.
    Using the integrated PayPal option of WooCommerce does work but I would prefer using the PayPal plugin because of the extra features.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fliegzoo

    this issue is known to us and was reported already a few times (the original .org report) and we have been working on a fix for this for the next release.

    At this moment there are 2 things you can do that will most likely resolve the issue:
    1) revert back to our previous release 1.8.1 which should not have this issue.
    2) Install the beta package for our upcoming release 1.9.1. This release is still being tested, but we expect the official release to be made available within the next 2 weeks.

    Please let us know if you need any more support from our end. However, since I am sure this issue is resolved with the mentioned options, I will mark this thread as resolved.

    Kind regards,
    Joost

    This update should really be pushed out, automatic updates keep pushing to the new one and its causing this error.

    Yes I understand that the older version doesn’t have this issue but this is crucial

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @rubixvi

    we are currently pending the approval from PayPal and WooCommerce to push this release out. Nothing more we can do from our side.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @rubixvi

    I just wanted to let you know that this issue (ITEM_TOTAL_MISMATCH) has been resolved with our 1.9.1 release this week. Please make sure you update the plugin to this version and verify that you are not encountering this issue anymore. Please open a new thread if you are still encountering this (or any other) issue.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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