Template not compatible

Hi there,

The link https://jandocosmetics.it/shop/configura-il-tuo-regalo/ gives me an error 404.

Marc

Sorry, the page is back online now

I don’t think it’s a compatibility issue.
This link should contain the configurator data:

https://jandocosmetics.it/wp-admin/admin-ajax.php?action=pc_get_data&data=init&view=js&fe=1&id=5212&ver=1657885199

But it’s empty, which is why it’s not working.
Something could be interfering with the output.
Could you check your website’s PHP error logs, to see if there are some fatal errors?

Marc

No I don’t see any php error. How is this possible?

In console at click I have this error

we had an error:  TypeError: Cannot read properties of undefined (reading 'prod_5488')
    at n.initialize (configurator.js?ver=1663066294:19:34)
    at h.View (backbone.min.js?ver=1.4.1:2:14714)
    at new n (backbone.min.js?ver=1.4.1:2:23566)
    at PC.fe.open (product_configurator.js?ver=1663066294:235:30)
    at HTMLButtonElement.configurator_init (product_configurator.js?ver=1663066294:94:11)
    at HTMLBodyElement.dispatch (jquery.min.js?ver=3.6.0:2:43064)
    at v.handle (jquery.min.js?ver=3.6.0:2:41048)

Hi there,

yes this is because the script which contains the data is empty: https://jandocosmetics.it/wp-admin/admin-ajax.php?action=pc_get_data&data=init&view=js&fe=1&id=5488&ver=1663066714

It could be an other plugin or a the theme causing an issue, I can’t tell for sure with what I can see.

If you have the possibility do disable plugins one by one, you may want to try doing that.

Marc