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Resolved hookedbykimi
(@hookedbykimi)

2 years, 4 months ago

Fields are not typeable or showing up at all for the credit cards on my checkout page. I am also using Stripe, but neither are working.

These are the things I’ve tried already with no avail:
– Changed my theme temporarily to “Storefront” and disabled all plugins. I re-enabled all plugins one at a time and none of them seem to be the issue.
– I am using Google Chrome and recently, Safari stopped working as well. I checked on different devices (Macbook, iPad, and PC), and it is a problem on all of them.

Please help!

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support

Praveen a11n

(@spraveenitpro)

Automattic Happiness Engineer

2 years, 4 months ago

Hi @hookedbykimi

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here as a response?

Cheers!

Thread Starter

hookedbykimi

(@hookedbykimi)

2 years, 4 months ago


### WordPress Environment ###

WordPress address (URL): https://hookedbykimi.com
Site address (URL): https://hookedbykimi.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: pfw_
Total Database Size: 18.96MB
Database Data Size: 15.35MB
Database Index Size: 3.61MB
pfw_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
pfw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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pfw_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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pfw_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
pfw_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfw_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
pfw_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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pfw_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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pfw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_trp_gettext_en_us: Data: 0.48MB + Index: 0.53MB + Engine InnoDB
pfw_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_wcas_match_rows: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_wcas_match_sets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pfw_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfw_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfw_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
pfw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfw_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 89
custom_css: 1
elementor_library: 1
feedback: 6
mailpoet_page: 1
mewz_attribute_stock: 5
nav_menu_item: 17
page: 11
post: 2
product: 16
product_variation: 9
revision: 183
sl-insta-account: 1
wp_block: 6
wp_global_styles: 4
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

WooCommerce Attribute Stock (Lite): by Mewz – 1.7.10
Elementor: by Elementor.com – 3.6.7
Envira Gallery Lite: by Envira Gallery Team – 1.8.4.6
Font Awesome 4 Menus: by New Nine Media – 4.7.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.6.0
Google Listings and Ads: by WooCommerce – 2.0.0
Hide Page And Post Title: by Arjun Thakur – 1.5.6
The Icon Block: by Nick Diego – 1.2.0
Jetpack: by Automattic – 11.1
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.13.58
SiteGround Optimizer: by SiteGround – 7.1.5
SiteGround Security: by SiteGround – 1.2.9
Spotlight - Social Media Feeds: by RebelCode – 1.1
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.3
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce: by Automattic – 6.6.1
WordPress Importer: by wordpressdotorg – 0.7
SiteGround Central: by SiteGround – 2.0.7
WP Font Awesome: by Zayed Baloch – 1.7.8
WPForms Lite: by WPForms – 1.7.5.1

### Inactive Plugins (6) ###

All in One SEO: by All in One SEO Team – 4.2.2
Font Awesome: by Font Awesome – 4.2.0
MailPoet 3 (New): by MailPoet – 3.91.0
OptinMonster: by OptinMonster Popup Builder Team – 2.7.0
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.0.7
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.3.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2 - /shop/
Cart: #3 - /cart/
Checkout: #4 - /checkout/
My account: #5 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 3.3.1
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://hookedbykimi.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Stripe: products
refunds
tokenization
add_payment_method

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-10 09:21:48 +00:00
Options: ?
Notes: 53
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Yes
Blog ID: 202676878
Account ID: acct_1KTy132Ey8btLBls

### Action Scheduler ###

Complete: 185
Oldest: 2022-06-13 02:50:29 +0000
Newest: 2022-07-09 22:43:38 +0000

Pending: 7
Oldest: 2022-07-10 09:11:21 +0000
Newest: 2022-07-15 22:30:20 +0000

### Status report information ###

Generated at: 2022-07-09 22:51:32 +00:00

Igor H

(@ihereira)

2 years, 4 months ago

Hello,

Thanks for sending the system status report. I understand you performed a conflict test, can you recheck if the test was made according to our recommendations?
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Pending: 7

Can you run the pending actions on your site, this can be done under WooCommerce > status > tools > scheduled actions.

If that does not help, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Let us know what you find.

Thread Starter

hookedbykimi

(@hookedbykimi)

2 years, 4 months ago

Hi Igor,

Yes, I followed those exact instructions for the conflict test.

I ran the pending actions, but ran into a different problem. I can’t access the checkout because it says that my cart is empty even though I just clicked “View Cart” after adding something to my cart.

I found this under Logs:

2022-06-10T13:18:35+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected.

Plugin Support

Tamirat B. (a11n)

(@tamirat22)

2 years, 4 months ago

Hello @hookedbykimi!

Thanks for the reply!

I ran the pending actions, but ran into a different problem. I can’t access the checkout because it says that my cart is empty even though I just clicked “View Cart” after adding something to my cart.

I am looking at your site and your credit card fields seem to show up correctly now. Please see the screenshot here: https://snipboard.io/olPTsi.jpg

As for the empty cart issue, can you please consult this helpful checklist to see if it addresses the issue?

Thanks! Let us know how it turns out!

Thread Starter

hookedbykimi

(@hookedbykimi)

2 years, 4 months ago

Hi Joseph,

The cart issue seems to be resolved, but I am still running into the not loading credit card issue still. I am using Google Chrome on a Macbook if that helps. On Safari, the credit card fields load, which make me thinking this may be an issue with Chrome.

Plugin Support

Stuart Duff – a11n

(@stuartduff)

Automattic Happiness Engineer

2 years, 4 months ago

Hi @hookedbykimi

Looking at your site for us today the card fields ar not loading on Safari or Google Chrome for me.

Safari

https://snipboard.io/OQnkE6.jpg

Chrome

https://snipboard.io/4lnCAs.jpg

Looking at your site I noticed that the domain name is not SSL Secured.

https://snipboard.io/BJlfse.jpg

For most credit card payment gateways to function the DOmain of the site must be loaded in WordPress as HTTPS. Sites that load with HTTP will not display a credit card gateway.

When I load your site as HTTPS the card fields then display in Chrome.

https://snipboard.io/rjQu4o.jpg

If you navigate to WordPress Admin > Settings > General you’ll need to update the WordPress Address (URL) and Site Address (URL) to use the HTTPS version of your domain. Looking at your system status report that is currently set to be HTTP.

https://hookedbykimi.com

I hope this helps.

Thread Starter

hookedbykimi

(@hookedbykimi)

2 years, 4 months ago

It works now! Thank you so much for your help!

Plugin Support