WooCommerce PayPal Pro Hosted paid order status displaying on HOLD status

  • Resolved admindev

    (@admindev)


    2 years, 4 months ago

    Hello There,

    We have activated and set up the WooCommerce PayPal Pro Hosted plugin for payment but when a customer completes their order and payment paid still order status displays on Hold in the backend for a paid order. See the order status screenshot there is paid order and Payment via Pay by PayPal. https://tinyurl.com/2ehr3k2b Let me know what caused this issue. How can I fix it? thanks.

    • This topic was modified 2 years, 4 months ago by admindev.
    • This topic was modified 2 years, 4 months ago by admindev.
    • This topic was modified 2 years, 4 months ago by admindev.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roxy

    (@roxannestoltz)

    Hi @admindev ,

    Thanks for reaching out!

    I understand that you are facing issues with the PayPal Pro Hosted plugin.

    Please create a ticket here in order to get in touch directly with a Happiness Engineer. You can choose PayPal Pro Hosted from the “I need help with” dropdown. Feel free to include a link to this forum topic on the ticket, so that they can use this topic as a reference.

    They will help you out further there ??

    Thread Starter admindev

    (@admindev)

    Thanks, Roxanne.

    Roxy

    (@roxannestoltz)

    Hi @admindev ,

    You are very welcome ??

    Please feel free to mark this topic as resolvedin the sidebar, as further help will be provided by WooCommerce directly.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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