Unexpected Server Error

  • Resolved blackbird

    (@threelittleblackbirds)


    2 years, 4 months ago

    I am running into this error when I am trying to purchase a shipping label through Woocommerce (Woocommerce Shipping & Tax is the plug).

    Quick Breakdown:
    1. Customer places an order on my website.
    2. I get the order, go to the order’s page in “Woocommerce>Orders
    3. I click the button that says “Create Shipping Label”
    4. Origin Address is good, Destination address is good, Packaging is good.
    5. When I click “Use these packages” and it moves to the 4th step “Shipping Rates” an error pops up that says “Unexpected Server Error.”

    There’s a button that says “Retry” next to the error, but if I click it, nothing happens. If I click it a bunch of times, it just keeps loading the error over and over again.

    I’ve disabled Jetpack, uninstalled jetpack, reinstalled jetpack, reenabled jetpack and still the error persists.

    I’ve gone into troubleshooting with my site, disabling every plugin, going to a default theme, then enabling the woocommerce plugin + woocommerce services + jetpack and tried to complete the purchase and print a shipping label and still the error pops up.

    Just a few days ago everything was working fine. I have no idea what caused this issue. All of my plugins are up to date and everything is working properly.

    Customers are still able to place orders, but I can’t print out USPS labels to ship their packages so this is very frustrating.

    Please help!!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @threelittleblackbirds,

    That definitely sounds frustrating! Here’s what I’d like to recommend as a way to find out what’s causing the trouble.

    Edit an order and go back through the process of purchasing a label. Open up the browser’s developer’s console.

    See if there are any error messages here. Copy what you find and include it in your reply. Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks!

    Plugin Support con

    (@conschneider)

    Engineer

    Hi @threelittleblackbirds !

    I wanted to follow up with you if this is still a problem on your site? This thread was just reopened, so I thought I ll check one more time. ??

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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