Repeated errors processing orders

Hi, we have a client who has been getting ‘Error Processing Payment’ emails and notifications on multiple orders. They say the payment will keep retrying and eventually go through after several attempts and we want to make sure there’s no config errors happening on our side.

The plugin was very outdated so I updated it and will be checking to make sure payments are going through more reliably. I looked through the logs and added the information below, anything personally sensitive I’ve replaced with [REDACTED]. The error code received is 10004 with message ‘Invalid Data’ but in this instance the order seems to go through after another payment is successfully completed:

06-14-2022 @ 15:03:33 - Processing order # 7713
06-14-2022 @ 15:03:33 - Do payment request  Array
(
    [VERSION] => 119
    [SIGNATURE] => *********************************************************
    [USER] => **********************
    [PWD] => *****************
    [METHOD] => DoDirectPayment
    [PAYMENTACTION] => sale
    [IPADDRESS] => [REDACTED]
    [AMT] => 179.90
    [INVNUM] => UR-18252
    [CURRENCYCODE] => USD
    [CREDITCARDTYPE] => 
    [ACCT] => ****************
    [EXPDATE] => *******
    [STARTDATE] => 
    [CVV2] => *****
    [NOTIFYURL] => https://unrust.com/?Woo_PayPal_Pro&action=ipn_handler
    [EMAIL] => [REDACTED]
    [FIRSTNAME] => [REDACTED]
    [LASTNAME] => [REDACTED]
    [STREET] => [REDACTED]
    [CITY] => [REDACTED]
    [STATE] => [REDACTED]
    [ZIP] => [REDACTED]
    [COUNTRYCODE] => US
    [SHIPTONAME] => [REDACTED]
    [SHIPTOSTREET] => [REDACTED]
    [SHIPTOSTREET2] => 
    [SHIPTOCITY] => [REDACTED]
    [SHIPTOSTATE] => [REDACTED]
    [SHIPTOCOUNTRYCODE] => US
    [SHIPTOZIP] => [REDACTED]
    [BUTTONSOURCE] => mbjtechnolabs_SP
    [L_NUMBER0] => 0
    [L_NAME0] => UN-1.25 gallon UNRUST Stain Preventer
    [L_AMT0] => 89.95
    [L_QTY0] => 2
    [ITEMAMT] => 179.9
    [TAXAMT] => 0
)

06-14-2022 @ 15:03:35 - Parsed Response  Array
(
    [TIMESTAMP] => 2022-06-14T15:03:35Z
    [CORRELATIONID] => 69dfbb4008f07
    [ACK] => Failure
    [VERSION] => 119
    [BUILD] => 56068150
    [L_ERRORCODE0] => 10004
    [L_SHORTMESSAGE0] => Invalid Data
    [L_LONGMESSAGE0] => This transaction cannot be processed.
    [L_SEVERITYCODE0] => Error
    [AMT] => 179.90
    [CURRENCYCODE] => USD
)

06-15-2022 @ 00:18:40 - Processing order # 7714
06-15-2022 @ 00:18:40 - Do payment request  Array
(
    [VERSION] => 119
    [SIGNATURE] => *********************************************************
    [USER] => **********************
    [PWD] => *****************
    [METHOD] => DoDirectPayment
    [PAYMENTACTION] => sale
    [IPADDRESS] => [REDACTED]
    [AMT] => 89.95
    [INVNUM] => UR-18253
    [CURRENCYCODE] => USD
    [CREDITCARDTYPE] => 
    [ACCT] => *****************
    [EXPDATE] => *******
    [STARTDATE] => 
    [CVV2] => ****
    [NOTIFYURL] => https://unrust.com/?Woo_PayPal_Pro&action=ipn_handler
    [EMAIL] => [REDACTED]
    [FIRSTNAME] => [REDACTED]
    [LASTNAME] => [REDACTED]
    [STREET] => [REDACTED]
    [CITY] => [REDACTED]
    [STATE] => [REDACTED]
    [ZIP] => [REDACTED]
    [COUNTRYCODE] => US
    [SHIPTONAME] => [REDACTED]
    [SHIPTOSTREET] => [REDACTED]
    [SHIPTOSTREET2] => 
    [SHIPTOCITY] => [REDACTED]
    [SHIPTOSTATE] => [REDACTED]
    [SHIPTOCOUNTRYCODE] => US
    [SHIPTOZIP] => [REDACTED]
    [BUTTONSOURCE] => mbjtechnolabs_SP
    [L_NUMBER0] => 0
    [L_NAME0] => UN-1.25 gallon UNRUST Stain Preventer
    [L_AMT0] => 89.95
    [L_QTY0] => 1
    [ITEMAMT] => 89.95
    [TAXAMT] => 0
)

06-15-2022 @ 00:18:43 - Parsed Response  Array
(
    [TIMESTAMP] => 2022-06-15T00:18:43Z
    [CORRELATIONID] => 2cade4188b049
    [ACK] => Success
    [VERSION] => 119
    [BUILD] => 56068150
    [AMT] => 89.95
    [CURRENCYCODE] => USD
    [AVSCODE] => Y
    [CVV2MATCH] => M
    [TRANSACTIONID] => 18V778790V9443638
)

06-15-2022 @ 14:34:17 - Processing order # 7713
06-15-2022 @ 14:34:17 - Do payment request  Array
(
   [REDACTED] - Same exact info as 1st attempt on order # 7713
)

06-15-2022 @ 14:34:20 - Parsed Response  Array
(
    [TIMESTAMP] => 2022-06-15T14:34:20Z
    [CORRELATIONID] => b8778dbddd58
    [ACK] => Success
    [VERSION] => 119
    [BUILD] => 56068150
    [AMT] => 179.90
    [CURRENCYCODE] => USD
    [AVSCODE] => Y
    [CVV2MATCH] => M
    [TRANSACTIONID] => 80G82822MR933352D
)

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