digital product emails sent multiple times ONLY when users pays with NetsEasy

  • Resolved leeleplawdeichmann

    (@leeleplawdeichmann)


    2 years, 5 months ago

    We have a digital (ticket) product that gets sent in an email once a sale is completed.

    When a user pays with the NetsEasy for WooCommerce payment gateway – and ONLY when paying with NetsEasy – they will suddenly get sent 2 or sometimes 3 of those emails instead of just 1.

    We have tested the site and plugins and narrowed the issue down to it just happening when a user pays with NetsEasy for WooCommerce.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @leeleplawdeichmann

    The Nets Easy plugin doesn’t handle emails or send them out, it only handles the payment and WooCommerce take care of the rest. So what is happenings is difficult to say here as Nets don’t handle emails. It can be another plugin that is causing this or settings or something like that. I can’t recreate this in my own test environment.

    What version of Nets are you running?

    Mvh Linda

    Thread Starter leeleplawdeichmann

    (@leeleplawdeichmann)

    We have Version 2.0.1.

    We understand that it doesn’t send out emails but we are wondering if something within the payment gateway must be triggering something in the system several times as it is ONLY happening when the user pays via the Nets Easy gateway.

    We have checked all our settings and tested using multiple payment methods and using the very basic storefront theme, and it is ONLY when paying with NETS Easy that a user will get spammed with the emails.

    Our digital ticketing system is Woocommerce Box Office, and we have spoken with them and tracked down the issue to only occurring with Nets Easy payments.

    Hi @leeleplawdeichmann,

    Im going to need information from you to investigate this more.
    Please add a system report, the entire Nets log on an order that this have happened to using a service like https://pastebin.com/

    I will also need a printscreen on the entire order where the ordernotices are displayed as well. Feel free to send a support ticket to [email protected] with all information.

    Here is a guide how to find the system report: https://vimeo.com/672262450/97bf9d714d?embedded=true&source=video_title&owner=4598096

    Thread Starter leeleplawdeichmann

    (@leeleplawdeichmann)

    How do we make a nets log on an order?

    Hi @leeleplawdeichmann ,

    Go to WooCommerce > Status > Tab “Log” > Choose the right log (date on the log), paste it in a service like -> https://pastebin.com/

Viewing 5 replies - 1 through 5 (of 5 total)
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