After updating the Tax rates the VAT(Tax) data missing from Historical data

  • Resolved Nitin Kanish

    (@harsh19mishra)


    2 years, 5 months ago

    At Analytics -> Revenue you get an overview. I then set the date setting to ‘Year to date’ and here you can see that the turnover in March is indeed back.

    After updating the Tax rates the VAT(Tax) data missing from Historical data

    When I click on ‘Taxes’ I see that there are no VAT figures from 15 February to 31 May. In the graph you can also see the entire blue line (this year) of VAT at 0 euros per day during this period

    URL: Revenue ? Analytics ? WooCommerce ? example.com — WooCommerce

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  • Thread Starter Nitin Kanish

    (@harsh19mishra)

    The page I need help with: https://prnt.sc/tDe1riAaYSpT

    Hello @harsh19mishra ,

    If I understand correctly, you’ve collected VAT on all of your orders. However, Analytics > Revenue doesn’t show the VAT amount from February 15 to May 31, right?

    Are the values correct for other periods? Also, do you see the VAT collected on each individual order during that period?

    Please try these steps and let me know how it goes:

    – Clear analytics cache from WooCommerce > Status > Tools
    – Import historical data from Analytics > Settings

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here as a response.

    Depending on what we find in the items above we might request additional troubleshooting steps/details OR redirect you to a more appropriate support platform but let’s cross that bridge when we get there.

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