Order Status Changing from Processing to Pending payment t

### WordPress Environment ###

WordPress address (URL): https://atcasa.co.in
Site address (URL): https://atcasa.co.in
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 204.68MB
Database Data Size: 161.93MB
Database Index Size: 42.75MB
wp_woocommerce_sessions: Data: 1.03MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.25MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.48MB + Index: 1.91MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 0.95MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aioseo_cache: Data: 0.27MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 2.52MB + Index: 0.08MB + Engine InnoDB
wp_aioseo_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 1.63MB + Engine InnoDB
wp_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_revision: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_avatar: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_litespeed_img_optm: Data: 2.52MB + Index: 0.88MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wp_litespeed_url_file: Data: 1.38MB + Index: 2.19MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_odb_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.50MB + Index: 1.50MB + Engine InnoDB
wp_postmeta: Data: 93.56MB + Index: 11.03MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.92MB + Engine InnoDB
wp_redirection_404: Data: 16.52MB + Index: 7.55MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_terms: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.50MB + Index: 0.28MB + Engine InnoDB
wp_term_taxonomy: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_usermeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_users: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
wp_wc_order_stats: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.33MB + Index: 0.47MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 3.52MB + Index: 0.89MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 3.52MB + Index: 1.98MB + Engine InnoDB

### Post Type Counts ###

attachment: 2847
br_filters_group: 1
br_product_filter: 3
custom_css: 2
customize_changeset: 12
elementor_library: 4
elementskit_template: 1
is_search_form: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
ml-slider: 1
nav_menu_item: 23
oceanwp_library: 1
oembed_cache: 1
page: 39
post: 2
product: 531
product_variation: 1984
revision: 211
sa_slider: 2
shop_coupon: 2
shop_order: 1222
sp_wcslider: 3
sp_wps_shortcodes: 2
wa-order-numbers: 2
wapf_product: 2
wc_category_slider: 2
wcpa_pt_forms: 1
wcps: 1
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Ocean Extra: by OceanWP – 2.0.1
FiboSearch – AJAX Search for WooCommerce: by FiboSearch Team – 1.18.1
All in One SEO: by All in One SEO Team – 4.2.1.1
Cashfree: by devcashfree – 4.3.0
Elementor: by Elementor.com – 3.6.5
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.3
Site Kit by Google: by Google – 1.75.0
Insert Headers and Footers: by WPBeginner – 1.6.2
Jetpack: by Automattic – 11.0
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
OneClick Chat to Order: by Walter Pinem – 1.0.4.1
Redirection: by John Godley – 5.2.3
Risk Free Cash On Delivery (COD) – WooCommerce: by EverythingWP – 1.0.4
Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder
Eindhoven
The Netherlands – 5.0.110

Smart Slider 3: by Nextend – 3.5.1.7
CTX Feed: by WebAppick – 4.4.66
Pixel Manager for WooCommerce: by SweetCode – 1.17.9
WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.1
WooCommerce: by Automattic – 6.5.1
WP-DBManager: by Lester ‘GaMerZ’ Chan – 2.80.5
WPFavicon: by Nazmul Hossain Nihal – 2.1.1
WPForms Lite: by WPForms – 1.7.4.2
YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.10.0
YITH WooCommerce Wishlist: by YITH – 3.9.0

### Inactive Plugins (2) ###

Facebook for WooCommerce: by Facebook – 2.6.14
WooCommerce Smart COD: by woosmartcod.com – 1.6.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #1036 – /cart-2/
Checkout: #1037 – /checkout-2/
My account: #10 – /my-account-2/
Terms and conditions: #1691 – /terms-conditions/

### Theme ###

Name: OceanWP
Version: 3.3.0 (update to version 3.3.2 is available)
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 7,673
Oldest: 2022-05-09 10:44:58 +0530
Newest: 2022-06-08 12:41:25 +0530

Failed: 5
Oldest: 2021-09-27 18:46:02 +0530
Newest: 2021-09-27 18:46:02 +0530

Pending: 9
Oldest: 2022-06-08 12:43:21 +0530
Newest: 2022-06-13 14:03:21 +0530

### Status report information ###

Generated at: 2022-06-08 12:41:30 +05:30

Hey @atstoreindia

I understand that your manual order changes the status from processing to pending payment.

This often happens when there is a misconfiguration of payment notification URLs or a plugin conflict: you can read it here: https://woocommerce.com/document/managing-orders/

?The best way to test for plugin conflicts would be:

• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hope this helps!

Hey i did the conflict test but still the plugin which is causing issue isnt notified. what am i suppose to do next??

Hi @atstoreindia

Thanks for trying that.

So that we can try to understand what is happening with the orders, can you please share the following:

– Screenshot of the order
– Screenshot of the status of the order
– Screenshot of the order notes

We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

In the system status I do not see any standard payment gateway (such as PayPal, Stripe, etc.). The following payment related plugins can be seen:

Cashfree: by devcashfree – 4.3.0
Risk Free Cash On Delivery (COD) – WooCommerce: by EverythingWP – 1.0.4

### Inactive Plugins ###
WooCommerce Smart COD: by woosmartcod.com – 1.6.1

Could you try a different payment gateway (that WooCommerce supports, such as Stripe) so that it can be identified if the problem is coming from the specific gateway you are using? Here’s how you can configure it: https://woocommerce.com/document/stripe/#setup-and-configuration

• This reply was modified 2 years, 8 months ago by Margaret S. woo-hc.

The issue is with cashfree then. as that is the plugin which was there from the start.Riskn free cod is something i just uploaded.

Hi @atstoreindia

The issue is with cashfree then. as that is the plugin which was there from the start

That is a possibility.

Do let us know if you need further help.

We haven’t heard back from you in a while, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.