Sale price not syncing on Facebook

  • Resolved barbaranm

    (@barbaranm)


    2 years, 9 months ago

    Hi!

    I am currently using the Woo Pricing & Discounts plugin to set the discount prices for our articles. However, they’re not syncing on Facebook Shop. Under Item(s) / View All Fields, Price is shown, but not the Sale Price.

    I really appreciate any help you can provide.

    Best regards,

    Barbara

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    As a first step, I recommend to check out this similar thread please try its recommendations.

    Let us know if that worked for you.

    Thread Starter barbaranm

    (@barbaranm)

    Hello,

    Facebook Shop isn’t even syncing the new test products (the update is set to Hourly, we waited and tested 2x). Then we tried changing the Sale Price of an already existing product on that product on the Product Data tab of the Edit Product screen instead of using the Woo Discount & Pricing plugin.
    Again, I waited for the Shop to sync, for another hour.
    In FB Shop, under Item(s) / View All Fields, Price is shown, but not the Sale Price.

    I appreciate any additional help you can provide.

    Best,

    Barbara

    Hi @barbaranm ,

    We’d need to dig further to check why this may be happening on your site. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Hi @barbaranm,

    Thanks for creating a ticket with us. We’ll proceed to assist directly via the ticket, so I’ll go ahead and mark this thread as resolved.

    Many thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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