wp-config constants not being read?

  • Resolved Zé Fontainhas

    (@vanillalounge)


    2 years, 6 months ago

    Try as I might, (v 1.43, 1.5.0), when I access the Upload page, I *always* get the message to configure the constants in wp-config.php…But they are there, it’s as if the plugin isn’t reading them at all…


    //Wasabi bucket config
    define( ‘SSU_PROVIDER’, ‘wasabi’ ); // put either aws or wasabi (note: doesn’t work with either)
    define( ‘SSU_KEY’, ‘XXX’ );
    define( ‘SSU_SECRET’, ‘XXX’ );
    define( ‘SSU_BUCKET’, ‘XXX’ );
    define( ‘SSU_REGION’, ‘XXX’ );
    define( ‘SSU_SURL_EXPIRY’, 60 ); // in seconds

    Anyone experiencing this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author profaceoff

    (@profaceoff)

    Hi @vanillalounge,

    Thanks for reaching out to us last night.

    Don’t worry. We’ve always got your back.

    At first glance, there could be a conflict or misconfiguration somewhere.

    To assist you better, could you please provide us with the following information?

    1. A screenshot of your configurations under wp-config.php file, or best, your whole wp-config file
    2. A list of active plugins on your site

    Which hosting provider are you using, by the way?

    You might also want to send these details to our support email – hello(at)preventdirectaccess.com for faster assistance from our team, @vanillalounge.

    Plugin Author profaceoff

    (@profaceoff)

    Hi @vanillalounge,

    Hope you’re doing well as usual.

    We haven’t heard back from you for a while now.

    So we’d like to follow up wondering if we can be of any further assistance.

    Have you managed to get the issue resolved yet, @vanillalounge?

    Please reply to this support thread or drop us an email at hello(at)preventdirectaccess.com so that we can assist you further.

    Awaiting your reply.

    Thread Starter Zé Fontainhas

    (@vanillalounge)

    Hi @profaceoff and thanks for being proactive on this, first of all.

    The problem persists, and I’m not comfortable sharing the installation’s DB (wp-config) credentials and buckets’ secrets & keys, as it is a client’s project. That said the SSU_ constants definitely have the correct values (they’re being used elsewhere and working fine), which leads me to maybe, maybe believe it might be an issue on the admin upload screen logic (there’s a lot of JS there, even though the inspect console shows no errors)

    What can I do to narrow down the problem?

    Thanks

    Plugin Author profaceoff

    (@profaceoff)

    Hi @vanillalounge,

    Thanks for getting back to us.

    Yes, we totally understand your security concerns.

    Would it be possible for you to send us some screenshots showing the JS errors you’ve mentioned?

    It would help us understand what’s wrong easier.

    It’s best if you could send the screenshots to our support email – hello(at)preventdirectaccess.com – so that we can assist you further.

    Awaiting your reply.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘wp-config constants not being read?’ is closed to new replies.