Post Slider

  • Resolved omahoung

    (@omahoung)


    2 years, 5 months ago

    Hello,

    I have a problem with the post slider widget. The widget is used in the header of the linked page.

    When I set the website language to be English USA there is no problem (this is what you will see when visiting the page). But when I use Traditional Chinese (the default language of the website) the post slider disappear (means the place where this slider should appear is blank, even the slider arrows are missing). This is a live website so I have to switched back to Chinese asap but I can’t now because of this problem.

    I have similar problem inside Elementor. When all is in English, it is working. When I switch the language to Chinese I can’t see the slider in the header AND I can’t see the post slider widget icon in the widgets menu (so I can’t add a post slider again). When the website is in Chinese and when I unload the text domain (unload_textdomain(‘htmega-addons’);) then I can see all inside Elementor but not on the front-end (still blank).

    I had the problem last month also after a plugin update. 2 months ago I think all was working fine.

    Could you please have a look.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor HT Plugins

    (@htplugins)

    Hello @omahoung

    Thank you very much for reaching out to us. Sorry for the inconvenience you had.

    With due respect, we’d like to inform you that we have investigated our plugin on several websites from our end.

    But the thing is, we haven’t found such an issue.
    We also visit your site and notice that the post slider is visible in your Traditional Chinese language screenshot: https://prnt.sc/Wss4P9o7ReGj
    Is it possible to share a screenshot of the error that you have encountered?

    That way, we can easily find what exactly the issue is.

    Best Regards,
    Support Team

    Thread Starter omahoung

    (@omahoung)

    The website language was in English. I have changed it to Chinese. Please check again the page. Now you should see the problem.

    It is night now in Taiwan so I can let it like that for few hours, I will have to change it back to English after that.

    Kind regards.

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello @omahoung

    we have fixed the issue and released an update of our plugin. Would you please update the plugin to the latest version?

    Hopefully, it will solve the problem.

    Best Regards,
    Support Team

    Thread Starter omahoung

    (@omahoung)

    Hi,

    It is working.

    Thanks!

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello @omahoung

    It’s our great pleasure to know that it is working well. If you encounter any further problems in future, feel free to contact us.

    Best Regards,
    Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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