• Resolved lincolndsousa

    (@lincolndsousa)


    My website’s transparent checkout is showing like this with the background and fields in the same color. I’ve done some tests deactivating all plugins and changing the theme, but the problem persists. I use the Astra theme and I use the Elementor Pro checkout page.

    • This topic was modified 2 years, 9 months ago by lincolndsousa.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Can you please share the checkout page URL so we can take a look at it?

    Thread Starter lincolndsousa

    (@lincolndsousa)

    The site is in Portuguese Brazil – It is in: Mais op??es de pagamento(More payment options)
    https://jamesbijoux.com/finalizar-compra/

    Hello,

    I was taking a look at the checkout but I am wondering if I am missing something, I could not see transparency.


    Link to image: https://snipboard.io/dLyse0.jpg

    My website’s transparent checkout is showing like this with the background and fields in the same color

    Please note the colors are managed by the theme, in this case, my recommendation is to reach out to the theme support, and they can provide you with more information:
    https://wpastra.com/support/

    Also, you can reach out to Elementor support:
    https://elementor.com/support/

    After that, feel free to let us know if you have questions.

    Thread Starter lincolndsousa

    (@lincolndsousa)

    thanks but the image you tagged is from another payment plugin. stripe is in (mais op??es de pagamento) I will follow the recommendation and contact theme and element support

    Hi @lincolndsousa

    Thanks for the clarification, selecting mais op??es de pagamento corresponds to your original screenshot
    https://snipboard.io/MyNxIc.jpg

    I will follow the recommendation and contact theme and element support

    That sounds like a plan, please let us know how it goes.

    Thanks.

    We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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