when you buy they don’t send email

  • Resolved juajua

    (@juajua)


    2 years, 9 months ago

    Hello, for a long time when a customer makes a purchase on my website (without the payment being credited) no email is sent to the customer notifying them of the order they are making.

    That is, no mail is sent when an order is placed, mail is only sent when the payment is credited.

    Could you help me with this problem?

    • This topic was modified 2 years, 9 months ago by Jan Dembowski. Reason: Title decapped. Stop yelling
Viewing 4 replies - 1 through 4 (of 4 total)

  • Will you please check if you have Email notifications enabled for the desired order status!

    Best Regards

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @juajua Side note: do not use ALL CAPS here. I have decapped your topic title. Using all caps like that reads like yelling and is considered rude.

    Hi @juajua

    As @wpforce pointed, you will want to confirm if notifications are enabled for “New Order” status under WooCommerce > Settings > Email.

    If they’re enabled already, next you should check whether those emails are being correctly generated on the server’s end. You can do this by installing a plugin like WP Mail Logging and placing a test order – this plugin then will show which emails have been sent.

    We have a detailed guide on troubleshooting WooCommerce email issues here: https://docs.woocommerce.com/document/email-faq/

    I hope that helps

    We haven’t heard back from you, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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