Cannot Connect to Faceook

  • Resolved jasonfung0102

    (@jasonfung0102)


    2 years, 9 months ago

    Something went wrong when connecting to facebook!
    Could not retrieve installation IDs
    GO BACK TO MY SITE – https://PAWSIN.COM.HK/

    Error LOG

    05-27-2022 @ 03:51:41 - Failed to connect to Facebook. Reason: {
    "message": "(#33) An FBE installation does not exist for the business with ID paws-in-\u65e5\u5f0f\u5bf5\u7269\u7f8e\u5bb9\u53ca\u4fdd\u5065-5f283329da509 or you do not have permission to see it",
    "type": "OAuthException",
    "code": 33,
    "fbtrace_id": "ABukGu_FvnDmT889Y24cIHO"
}
05-27-2022 @ 04:00:07 - Failed to connect to Facebook. Reason: {
    "message": "(#33) An FBE installation does not exist for the business with ID paws-in-\u65e5\u5f0f\u5bf5\u7269\u7f8e\u5bb9\u53ca\u4fdd\u5065-5f283329da509 or you do not have permission to see it",
    "type": "OAuthException",
    "code": 33,
    "fbtrace_id": "A1CiDVu0BkBHogyIp4nesEq"
}
Viewing 1 replies (of 1 total)

  • Hi @jasonfung0102 ,

    Something went wrong when connecting to facebook!
    Could not retrieve installation IDs
    GO BACK TO MY SITE – https://PAWSIN.COM.HK/

    I understand that you’re unable to connect your site with your Facebook account.

    The error you have mentioned indicates that your account may not have sufficient Business Manager permission. Can you please check by connecting from a different admin’s account and see if that works?

    You can add admins and users to Facebook Business Manager per the guide here: https://www.facebook.com/business/help/2169003770027706

    Do let us know how that goes and if you need any further help from us.

Viewing 1 replies (of 1 total)
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