Incompatibility with the Divi theme

  • Resolved dantekavala

    (@dantekavala)


    2 years, 9 months ago

    In the latest WordPress/Woocommerce/Divi/Rank Math SEO versions, I get a strange issue. With zero customised theme, when I have only Woocommerce and Rank Math SEO installed in a Divi theme, when I try to save as draft a product I get an error popup asking to try again. If I try the visual builder instead, I get an empty page with an admin-ajax.php 500 error.

    Checking the logs, I get this error

    [Sun May 22 21:55:48.061334 2022] [proxy_fcgi:error] [pid 8737:tid 139640962758400] [client 127.0.0.1:27240] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:1004\nStack trace:\n#0 /public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)\n#1 /public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)\n#2 /public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3331): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')\n#3 /public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images...\n', referer:

    I was able to reproduce it several times by enable/disable the plugin.

    This is the status clipboard from the production site. I tried the same in stage server with everything disabled

    
### rank-math ###

version: 1.0.89.1
database_version: 1
plugin_plan: Free
active_modules: link-counter, seo-analysis, sitemap, rich-snippet, woocommerce, local-seo, image-seo, analytics, content-ai
refresh_token: No token
permissions: 
	Search Console: Not Given
rank_math_404_logs: 32 KB
rank_math_redirections: 32 KB
rank_math_redirections_cache: 32 KB
rank_math_internal_links: 160 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: 80 KB
rank_math_analytics_objects: 32 KB
rank_math_analytics_inspections: Not found

### wp-core ###

version: 5.9.3
site_language: el
user_language: en_US
timezone: +00:00
permalink: /%postname%
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1266
dotorg_communication: true

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: divi child (divi child)
version: 1.0.0
author: divi child
author_website: 
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
auto_update: Disabled

### wp-parent-theme ###

name: Divi (Divi)
version: 4.17.4
author: Elegant Themes
author_website: https://www.elegantthemes.com
theme_path: /home/120520.cloudwaysapps.com/ebaeauhxbu/public_html/wp-content/themes/Divi
auto_update: Disabled

### wp-mu-plugins (1) ###

ManageWP - Worker Loader: author: ManageWP, version: (undefined)

### wp-plugins-active (20) ###

Advanced Order Export For WooCommerce: version: 3.3.0, author: AlgolPlus, Auto-updates disabled
Alpha Bank gateway - WooCommerce Gateway: version: 1.0, author: Antreas Gribas, Auto-updates disabled
Bloom: version: 1.3.12, author: Elegant Themes, Auto-updates disabled
Breeze: version: 2.0.4, author: Cloudways, Auto-updates disabled
Elfsight Instagram Feed CC: version: 4.0.2, author: Elfsight, Auto-updates disabled
Facebook for WooCommerce: version: 2.6.14, author: Facebook, Auto-updates disabled
Google Tag Manager for WordPress: version: 1.15.1, author: Thomas Geiger, Auto-updates disabled
Mailchimp for WooCommerce: version: 2.6.2, author: Mailchimp, Auto-updates disabled
ManageWP - Worker: version: 4.9.13, author: GoDaddy, Auto-updates disabled
Payment Gateway Based Fees and Discounts for WooCommerce: version: 2.6.4, author: Tyche Softwares, Auto-updates disabled
Post SMTP: version: 2.0.27, author: Post SMTP, Auto-updates disabled
Product Feed PRO for WooCommerce: version: 11.5.6, author: AdTribes.io, Auto-updates disabled
Rank Math SEO: version: 1.0.89.1, author: Rank Math, Auto-updates disabled
WooCommerce: version: 5.8.1, author: Automattic (latest version: 6.5.1), Auto-updates disabled
WooCommerce Dynamic Pricing & Discounts: version: 2.4.3, author: RightPress, Auto-updates disabled
WooCommerce Email Customizer with Drag and Drop Email Builder: version: 1.5.16, author: Flycart Technologies LLP, Auto-updates disabled
WooCommerce Filter Orders by Product: version: 3.2, author: Md. Kowsar Hossain, Auto-updates disabled
WooCommerce PayPal Checkout Gateway: version: 2.1.3, author: WooCommerce, Auto-updates disabled
WooCommerce Product Add-ons: version: 3.9.1, author: WooCommerce, Auto-updates disabled
Wordfence Security: version: 7.5.10, author: Wordfence, Auto-updates disabled

### wp-server ###

server_architecture: Linux 4.9.0-13-amd64 x86_64
httpd_software: Apache/2.4.25 (Debian)
php_version: 7.2.34-28+0~20211119.67+debian9~1.gbpf24e81 64bit
php_sapi: fpm-fcgi
max_input_variables: 6500
time_limit: 3600
memory_limit: 3072M
max_input_time: 1000
upload_max_filesize: 5M
php_post_max_size: 5M
curl_version: 7.52.1 OpenSSL/1.0.2u
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.34-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
max_allowed_packet: 134217728
max_connections: 4190

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/120520.cloudwaysapps.com/ebaeauhxbu/public_html/wp-content
WP_PLUGIN_DIR: /home/120520.cloudwaysapps.com/ebaeauhxbu/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 3072M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @dantekavala,

    Thank you for contacting the support and sorry for the inconvenience caused.

    Do you have the module “Woo Product Add To Cart” enabled on the product pages?

    If so, can you please disable the Link Counter module from the Rank Math dashboard and see if you can save the product information after that?

    We are looking forward to helping you.

    Thread Starter dantekavala

    (@dantekavala)

    It worked. I have no idea why, but I don’t get the error any more. Thank you!

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @dantekavala,

    We’ve seen this error in the past where the “Woo Product Add To Cart” module of Divi conflicted with the “Link Counter” of Rank Math. We released a fix for the issue and the issue was fixed.

    The problem behind this error is that the $product variable is returning NULL when the function get_gallery_image_ids() function gets called on it.

    This usually means that there’s an issue with the template that you are using for your products. Please get in touch with the Divi support and make sure that the global $product variable always gets the correct product object.

    Let us know how that goes.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Incompatibility with the Divi theme’ is closed to new replies.