Email Subscribers Plug-in Bugs

  • Hello,

    I encountered one major bug and one minor using your plug-in:

    First of all, when importing contacts from an xml and ticking an option to send Welcome emails to approve the clients, I’m unable to resend confirmation letters to the imported clients who have not responded with approval. It writes that e-mail have sent, however dashboard doesn’t show any change in the number of emails sent.

    Second bug, when I post a blog a campaign informing all subscribers is sent. When I try to force the sending of this campaign on the info page it shows 0 in a number of sent e-mails, however e-mails have sent.

    The bugs still remain in Email Subscribers plug-in version 5.3.15.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there @vybory2016,

    Thanks for reaching out to us! Hope you’re doing well.

    As for the first issue, only CSV files can be imported. Please check and verify the CSV once again for the same

    For the second issue, we have tried the above-mentioned concerns on our site and the results were positive which means the plugin is working as expected.

    To find the exact cause, we might need to debug the issue further with some more information. Could you please contact us on our private support channel here?

    Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.

    Thread Starter vybory2016

    (@vybory2016)

    Sorry, I have meant CSV not XML, and the same issue remains. I can’t resend confirmation emails to CSV imported list. The second issue of less importance to me.

Viewing 2 replies - 1 through 2 (of 2 total)
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