misterbilliard

  • Resolved ilfriz80

    (@ilfriz80)


    2 years, 6 months ago

    Hi,
    the images of my products are not seen. I uploaded them via ftp and used several plugins to update the Media in Wp. The path of the images I think is right. Strange thing is that even the Place Holder image is seen for two seconds and then disappears.
    can you help me?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hi @ilfriz80!

    I am looking at your site from my side and it is returning a blank white page. I have some checklists here to identify the issues.

    • Could you please let us know where you uploaded your product images through FTP?
    • Does this issue persist if you add your product images directly from your Product Edit page?
    • A copy of your System Status Report would also help us a lot in identifying your issue. You can find your System Status Report under WooCommerce → Status → System Status.
    • Also, as we are seeing a white screen for your site, please let us know if you are using any tools to hide your site page. If not, please check for any fatal errors under your page here: WooCommerce → Status → Logs and look for any recent Fatal Errors listed there.
    Thread Starter ilfriz80

    (@ilfriz80)

    Hello Joseph, thank you for your answer
    1) here attached two images to explain you. I’ve a loto of images, I divided upload in sub dir
    https://misterbilliard.com/1.jpg
    https://misterbilliard.com/2.jpg
    2) https://misterbilliard.com/?product=gesso-longoni-blue-diamond-25-box-2pz
    I can see two images, but I uploaded 4 images with edit product

    some months I was able to get everything working, then the project was abandoned and something with new import does not work ??
    3) I attached a file with system status
    https://misterbilliard.com/ss.txt
    4) I deactivated plugin Coming Soon Page.
    I hope I helped you to help me ??
    thank you in advance

    Thread Starter ilfriz80

    (@ilfriz80)

    https://misterbilliard.com/wp-content/uploads/02_006_033/12163D.jpg, https://misterbilliard.com/wp-content/uploads/02_006_033/12163D_add1.jpg, https://misterbilliard.com/wp-content/uploads/02_006_033/12163D_add2.jpg, https://misterbilliard.com/wp-content/uploads/02_006_033/12163D_add3.jpg,

    I think it does’nt import the images links

    Is it correct this cell?
    ,
    I have to use comma?

    Hello,

    12163D.jpg
    12163D_add1.jpg
    12163D_add2.jpg
    12163D_add3.jpg

    Can you see these image files in your Media Library (WP-Admin > Media > Library)? If they are already there, you don’t have to put the full path in the Images column. Instead, you can just define the filename like below:


    Link to image: https://snipboard.io/j2yqNc.jpg

    To learn more, please visit our documentation here:
    https://woocommerce.com/document/product-csv-importer-exporter/#images

    Strange thing is that even the Place Holder image is seen for two seconds and then disappears.

    This is likely due to a theme/plugin conflict. Can you temporarily deactivate all plugins except WooCommerce and switch theme to Storefront to see if the issue disappears?

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter ilfriz80

    (@ilfriz80)

    I’ve solved correcting link image on the dtb

    while importing the csv file, numerous of this error appear. I have already tried to recreate the thumbnails but the problem persists. Can you help me please?

    function(){return u(n),r.apply(this,arguments)}

    Hi @ilfriz80

    As @maykato mentioned above, the issue is most likely related to a plugin or theme conflict.

    As a first step, you might try disabling the plugins below and next run a new import:

    • Bulk Media Register: by Katsushi Kawamori“ 1.25
    • Image optimization service by Optimole: by Optimole“ 3.4.1
    • Product Import Export for WooCommerce: by WebToffee“ 2.2.0
    • Regenerate Thumbnails: by Alex Mills (Viper007Bond)“ 3.1.5

    If that doesn’t help, you should perform a full conflict test, following these steps:

    * Temporarily switch your theme to Storefront
    * Remove any custom code and disable all plugins except for WooCommerce
    * Run a new import and check the result, preferably under incognito mode.

    If you don’t see the problem after that, next reactivate the theme and plugins one by one, testing after each reactivation, until you find the one that was causing the conflict. You can find a more detailed explanation on how to perform this test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Note: If you can’t do the conflict test on your live site, I recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    Let us know how it goes

    We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

    Thread Starter ilfriz80

    (@ilfriz80)

    Hello
    I tried to:
    `As a first step, you might try disabling the plugins below and next run a new import:

    Bulk Media Register: by Katsushi Kawamori“ 1.25
    Image optimization service by Optimole: by Optimole“ 3.4.1
    Product Import Export for WooCommerce: by WebToffee“ 2.2.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond)“ 3.1.5
    If that doesn’t help, you should perform a full conflict test, following these steps:

    * Temporarily switch your theme to Storefront`
    but I still have problem ??
    In my log serve I have this red problems:

    2022-05-31 09:36:02 Error 157.55.39.81 404 GET /?product_cat=gessi-pro-line HTTP/1.0

    2022-05-31 09:32:52 Error 83.211.79.2 17388#0: *1492044 upstream timed out (110: Connection timed out) while reading response header from upstream

    Could you help me please?

    memory limit 128MB
    max exec time 120
    max input time 120
    post max size 16M
    upload max size 16M

    • This reply was modified 2 years, 5 months ago by ilfriz80.

    Hi @ilfriz80

    Thanks for the update and for sharing the error logs.

    post max size 16M

    I hope your images’ sizes are much less that 16 MB.

    memory limit 128MB

    256 MB is the recommended minimum WP Memory Limit. Here’s how you can increase it: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    I see you’ve tried to share a part of the System Status Report but it is so incomplete that many vital things have been missed. Can you send a proper one, please? You can redact any identifiable information such as site URL etc.

    max exec time 120
    max input time 120

    What is the PHP Time Limit? It needs to be at least 1200. You can read more on this here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-3

    If the issue remains unresolved please share the SSR as requested.

    Thread Starter ilfriz80

    (@ilfriz80)

    Hi Margaret, thank you for your answer
    Php is now 1200 but it doesn’t work ??
    here you are the SSR

    
### WordPress Environment ###

WordPress address (URL): https://misterbilliard.com
Site address (URL): https://misterbilliard.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 16 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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WP Product Feed Manager: by Michel Jongbloed – 1.39.0
WPB Accordion Menu or Category: by wpbean – 1.4.2
WPForms Lite: by WPForms – 1.7.4.1

### Inactive Plugins (57) ###

Add From Server: by Dion Hulse – 3.4.5
Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.7.3
Akismet Anti-Spam: by Automattic – 4.2.3
All In One WP Security: by All In One WP Security & Firewall Team – 4.4.12
Backup: by BackupGuard – 1.6.8.6
BackWPup: by Inpsyde GmbH – 3.10.0
BoxShop Importer: by ThemeSky Team – 1.1.1
BuddyPress Multilingual: by OnTheGoSystems – 1.7.0
Bulk Media Register: by Katsushi Kawamori – 1.25
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0
Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Tatvic – 4.7.3
Customer Reviews for WooCommerce: by CusRev – 4.38
Duplicator: by Snap Creek – 1.4.5
FileBird Lite: by Ninja Team – 4.9.8
Google XML Sitemaps: by Auctollo – 4.1.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Image optimization service by Optimole: by Optimole – 3.4.1
Jetpack: by Automattic – 10.9
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.1
MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Media from FTP: by Katsushi Kawamori – 11.14
Media Library Folders for WordPress: by Max Foundry – 7.1.0
Media Library Folders Reset: by Max Foundry – 7.1.0
Media Sync: by Erol ?ivina – 1.2.8
Mercado Pago payments for WooCommerce: by Mercado Pago – 5.7.6
Ninja Forms Multilingual: by OnTheGoSystems – 0.1.2
Order Tracking - WordPress Status Tracking Plugin: by Etoile Web Design – 3.1.1
Product Import Export for WooCommerce: by WebToffee – 2.2.0
Really Simple SSL: by Really Simple Plugins – 5.3.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Social Login, Social Sharing by miniOrange: by <a href="https://www.miniorange.com/">miniOrange</a> – 7.5.10
SSL Insecure Content Fixer: by WebAware – 2.7.2
Toolset Module Manager: by OnTheGoSystems – 1.8.6
Toolset Types: by OnTheGoSystems – 3.3.13
Toolset Views Lite: by OnTheGoSystems – 2.9.4-lite
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Multilingual: by OnTheGoSystems – 4.12.6
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.22
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.1
WP Fastest Cache Premium: by Emre Vona – 1.5.9
WPForms Multilingual: by OnTheGoSystems – 0.1.2
WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.4
WP Media folders: by Damien Barrère – 1.1.10
WPML CMS Nav: by OnTheGoSystems – 1.5.4
WPML Media: by OnTheGoSystems – 2.5.6
WPML Multilingual CMS: by OnTheGoSystems – 4.3.19
WPML Sticky Links: by OnTheGoSystems – 1.5.4
WPML String Translation: by OnTheGoSystems – 3.0.14
WPML Translation Management: by OnTheGoSystems – 2.9.11
WP Super Cache: by Automattic – 1.7.7
YITH WooCommerce Compare: by YITH – 2.13.0
YITH WooCommerce Wishlist: by YITH – 3.8.0
Yoast SEO Multilingual: by OnTheGoSystems – 1.2.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #51 - /?page_id=51
Cart: #52 - /?page_id=52
Checkout: #53 - /?page_id=53
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: BoxShop
Version: 1.6.2
Author URL: https://theme-sky.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: boxshop/woocommerce/archive-product.php
boxshop/woocommerce/cart/cart.php
boxshop/woocommerce/content-product-cat.php
boxshop/woocommerce/content-product.php
boxshop/woocommerce/content-widget-product.php
boxshop/woocommerce/global/quantity-input.php
boxshop/woocommerce/loop/add-to-cart.php
boxshop/woocommerce/loop/loop-end.php
boxshop/woocommerce/loop/loop-start.php
boxshop/woocommerce/loop/orderby.php
boxshop/woocommerce/myaccount/my-address.php
boxshop/woocommerce/single-product/add-to-cart/variable.php
boxshop/woocommerce/single-product/product-image.php
boxshop/woocommerce/single-product/product-thumbnails.php
boxshop/woocommerce/single-product/rating.php
boxshop/woocommerce/single-product/tabs/tabs.php
boxshop/woocommerce/single-product.php

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
ts_portfolio_thumb: 
ts_team_thumb: 
ts_testimonial_thumb: 
ts_logo_thumb: 
1536x1536: 
2048x2048: 
boxshop_menu_icon_thumb: 
boxshop_blog_shortcode_thumb: 
boxshop_blog_thumb: 
boxshop_product_category_thumb: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 
ppec_logo_image_size: 
ppec_header_image_size: 

### Action Scheduler ###

Complete: 10,548
Oldest: 2022-05-25 08:59:56 +0200
Newest: 2022-05-31 13:50:13 +0200

Pending: 7
Oldest: 2022-05-31 14:43:09 +0200
Newest: 2022-06-01 04:48:56 +0200

### Status report information ###

Generated at: 2022-05-31 13:51:11 +02:00

    Hello,

    I see that you are using WooCommerce Product CSV Import Suite. Since this is a premium plugin sold on WooCommerce.com, you have access to our support team at WooCommerce.com. Please contact us at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

    As further assistance is to be provided via a ticket, I’ll go ahead and mark this thread as resolved.

    Feel free to create a new topic if you have other questions.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘misterbilliard’ is closed to new replies.