Issue with Products Catalog Image

  • Resolved bamboobalance

    (@bamboobalance)


    2 years, 6 months ago

    Hello, for a few months I have had problems with the way in which the images of my products are displayed in the catalog.
    I set the thumbnails to display in a 1:1 aspect and 300wide. However, that setting doesn’t work. Only when I disable SG OPTIMAZER does it work.

    You can see the isue here:
    Imagen del Problema en Drive

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter bamboobalance

    (@bamboobalance)

    I’m going to try disabling features to see if it works

    • This reply was modified 2 years, 6 months ago by bamboobalance.
    Plugin Support Plamen M

    (@plamenm)

    Hello @bamboobalance ,

    Please, update this thread once you finish your tests, so that we can check the reported case also.

    We look forward to your reply.

    Regards,
    Plamen.M
    Tech Support Team
    SiteGround.com

    Thread Starter bamboobalance

    (@bamboobalance)

    I already found out the problem. Memcached did not allow me to edit the size of the images in the catalog. However, it was another application that did the resizing. I disabled Memcached and the other app and was able to fix it. Then I turned Memcached back on.

    Plugin Support Plamen M

    (@plamenm)

    I am very glad that you found a solution, @bamboobalance . You may want to discuss this with the developers of this other plugin, as memcached is a very widely used technology. You may also try to flush the cache in memcached before triggering the resizing.

    Should you need any further assistance, do not hesitate to contact us back.

    Regards,
    Plamen.M
    Tech Support Team
    SiteGround.com

Viewing 4 replies - 1 through 4 (of 4 total)
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