Multiple orders in multiple attempts

  • Hello!

    I’m testing the plugin with credit card payment and I see that on each payment attempt it generates a new order in Woocommerce.

    Is that normal to happen with Fraudlabs Pro? Is there a way to work differently? It is a problematic behavior as it generates multiple orders on Woocommerce panel, that can confuse admins. And it sends multiple email order confirmation for the customer for each order that is placed in, they might get a wrong impression that they placed multiple orders.

    I used: Validation Trigger before submit order to payment gateway. And turned on Advanced Velocity Screening. I have a Rule to Reject over several transactions, so I understood with this guide ( https://www.fraudlabspro.com/resources/tutorials/what-is-advanced-velocity-screening-in-fraudlabs-pro-for-woocommerce-plugin/ ) that I should turn on Advanced Velocity Screening so that it would validate before sending to payment gateway.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fraudlabspro

    (@fraudlabspro)

    Hi,

    Yes, it will screen the order on each credit card attempt on the same order if you enable the “Advanced Velocity Screening” option.

    You may configure a Transaction Validation rule at our Rule page, https://www.fraudlabspro.com/merchant/rule for your case.

    Thread Starter rafaelzrt

    (@rafaelzrt)

    Hello!

    But I do have an Transaction Validation Rule.

    I would configure “Total Card Attempt” but that is only for premium.
    So I choosed “Total Transaction by Email within 24h greater than 3”.

    So, if a customer would try to place an 4th payment attempt in 24h it would block, right? I tried with a order with payment on delivery (which doesn’t have a payment gateway as it is very simple) and it worked, it blocked the 4th order. But with credit card payment it generated multiple orders on each payment attempt that failed.

    Should I turn off “Advanced Velocity Screening”? I don’t know if I get it the purpose of this function.

    What is an “Transaction”? Is it every payment attempt that is triggered and validated by Fraudlabs? So it would make sense to validate before each payment attempt, right?

    Thank you for the help.

    Plugin Author fraudlabspro

    (@fraudlabspro)

    Hi,

    Can you send an email to our support team, [email protected] to ease the investigation about the “multiple order credit card payment” that you mentioned?

    Kindly provide us your API Key and the multiple order FraudLabs Pro Transaction IDs in the email.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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