Internal Server Error with Paypal

  • Resolved borisher

    (@borisher)


    2 years, 10 months ago

    Hey im getting an internal server error when i want to pay with paypal. When i deactivate the invoice plugin it works normaly.

    2022-05-10T13:14:14+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 106322868 bytes) in /home/sites/site100026378/web/einfachsein-thies.de/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php in Zeile 5640

2022-05-10T13:16:36+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 106322868 bytes) in /home/sites/site100026378/web/einfachsein-thies.de/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php in Zeile 5640

2022-05-10T15:07:12+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 106322868 bytes) in /home/sites/site100026378/web/einfachsein-thies.de/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php in Zeile 5640

2022-05-10T16:43:34+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 106322868 bytes) in /home/sites/site100026378/web/einfachsein-thies.de/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php in Zeile 5640

    I got this from the error log.

    Thank you for you help in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Your server is running out of memory trying to create the PDF (even though you have 256M which should normally be enough).

    • What’s the resolution of your header logo? (this is printed below the image on the settings page)
    • Can you generate the PDF for these particular orders manually in the backend?
    • Are these particularly large orders (many items/pages)?
    Thread Starter borisher

    (@borisher)

    its very high resolution can you recommend a resolution?

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @borisher,

    You forgot to answer the other questions 2 and 3, could you please answer these questions too?

    its very high resolution can you recommend a resolution?

    The recommended size is a maximum 600dpi JPG image, but an image with 200dpi should be more than enough! Please also consider using SVG, if you have your logo vectorized, and it’s light-weight.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @borisher,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

Viewing 4 replies - 1 through 4 (of 4 total)
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