Plugin Generates Critical Error

Hi @jahrat

Thanks for reaching out, I’m sorry to hear about the repeated errors.

It would definitely be helpful to see that full stack trace. If you’re not comfortable sharing here on the public forum, you do have a premium BoldGrid account, so you can contact us privately via your BoldGrid Central Account: https://www.boldgrid.com/central/account/help/premium or you can send it to us at support (at) boldgrid.com

The error you mentioned indicates that something unusual is happening with the wp-query on your pages, and we haven’t included logic to catch that problem, so there is definitely some update we should make to avoid this error. Here’s a potential solution you can try, if you’re comfortable making a minor change to the plugin code. On line 169 of that file, /boldgrid-easy-seo/includes/class-boldgrid-seo-util.php it currently reads:

if ( $query->is_404 ) {

You can change that to:
if ( ( $query->is_404 ) || ( ! isset( $query->posts ) ) ) {

And that should prevent the error. That being said, I can’t tell what might have caused such an unusual error without knowing more details. If you can send over that stack trace, and if possible a list of your active plugins and theme, and any steps you take to produce the error, we’d be very grateful!

• This reply was modified 2 years, 6 months ago by Jesse Owens. Reason: update code fix

Thanks @jessecowens,
I made the adjustment using the replacement file sent to me. The site is now running with the new file. As soon as the reports are generated I will update this case.
Thanks for the quick response.

That is great news, we are happy to hear that the updated code worked for you!

Jesse is working on putting together a patch for Easy SEO that contains the fix and hopefully we can get that update released soon.

Thank you for helping us find this bug and please let us know if you run into any other issues!

Hello @jessecowens @joe9663
The error still exists. I sent the new report to you via email.
Please review and advise.
Thanks.

Sorry to hear that the bug is back and thank you for sending those error messages.

It looks like there might also be a potential conflict with the Download Manager plugin installed on your website. We installed that plugin in a testing environment alongside Easy SEO, but so far we have not been able to replicate the error message you are getting.

Did you make any additional settings changes that we need to make to Download Manager plugin installed on your website? Does the error still happen if you temporarily deactivate Download Manager?

Hello @joe9663 I will deactivate the Download Manager and let the system generate the log. As soon as I get the report I will update this thread.
Thanks.

hello @joe9663
I deactivated the Downloads plugin and ran the report. The error was no longer there so we do indeed have a conflict with Download Manager.
I sent you the Download Manager settings information via email.

Thank you for sending us that info @jahrat!

We are investigating the problem and hopefully we can get a patch released for this issue soon. Thank you again for all your help!

Hello @jessecowens @joe9663,
The errors have been absent in the last couple of reports run with all plugins activated.
I will close this ticket now.
Thanks for all your assistance.