Cannot view user profiles

  • Resolved awjensen

    (@awjensen)


    2 years, 10 months ago

    I have looked at every possible setting but cannot display profiles of other users. I am the site admin. I seem to recall that I used to be able to log in as other users but can’t see how to enable that. Why is everything so difficult?

    When I ask to display a profile it only displays my own.

    • This topic was modified 2 years, 10 months ago by awjensen.
Viewing 7 replies - 1 through 7 (of 7 total)

  • You can view the user’s profile in wp-admin> Users> hover your mouse cursor to a user and click the view profile. Here’s a screenshot: https://pasteboard.co/uCTWN96adZoh.png

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @awjensen

    Is the Member Directory page still existing? Please go to WP Admin > Ultimate Member > Settings > General > Pages. See if the Member Directory page is selected.

    Regards,

    Thread Starter awjensen

    (@awjensen)

    I have now spent hours on this so if you are a prospective user I suggest y0u look at other plugins first. Since I have spent tens of hours setting up this plugin, I have tried to narrow down the issue. I downloaded several hundred new users using “WP All import”. When I click on “view profile” for an imported user, I see MY profile. If I change the user role from Subscriber to Administrator then back again, I can see the users profile. The developer of “WP All Import Pro” point the finger at this plugin. Does anybody have a clue what to do or do I have to move the website to a paid plugin?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @awjensen

    Have you tried clearing the UM Cache after importing users? Please go to WP Admin > Ultimate Member > Dashboard > see “User Cache” section.

    Regards,

    Thread Starter awjensen

    (@awjensen)

    That did not solve the problem. The only thin that works is if I change the role and save the user. Then I have to change. It back again. I can’t do that for 600 users. Has to be another solution.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @awjensen

    Could you please provide a link to that plugin? I’ll see if I can provide a custom code to assign the roles on importation.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @awjensen

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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