Access Denied to this file

Hey @torstenheilig ,

Could you please tell me where are your downloadable files located?

Warmly,
Razvan

Good morning,

they are located in /wp-content/uploads/dlm_uploads/documents/… and there distributed in some subfolders.

Thank you for the info. And if you go and create a Download and upload a file as you usually do, could you please tell me what is the file path displayed in the File URL(s) field from the Downloadable Files/Versions metabox after you hit the Publish/Save button?

Warmly,
Razvan

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

We are experiencing the same issue after updating to 4.5.8. Uploads are going to /wp-content/uploads/dlm_uploads/ as before. All our downloads are broken.

Hi @gussalvador,

Can you please go to Tools > Site health > Info > Directories and sizes > and send me a screenshot with the info there?
For privacy reasons, you can sent it through our form here: download-monitor.com/contact/

Warmly,
Mihaela

I experienced the same problem because my download directory is outside my WordPress subdirectory.

To resolve the access denied error for my existing downloads, I edited the absolute path and changed it to a relative path:

From: /home/[domain]/public_html/downloads

To: ../../downloads

This fixed the issue for my configuration. I simply guessed the number of .. (parent) levels I had to use in the path relative to my WordPress subdirectory.

If the Download Monitor plugin developers change the ‘current directory’ variable to a different value, this solution may break.

Hi,

I am sorry, I am still having lot of trouble when updating higher than 4.5.8. “Access denied to this file”. I just tried 4.5.99 but the problem stays.

Only a downgrade to 4.5.8 helps.

This really needs to be solved. How can this problem now can exist for so long?

Regards,
Torsten

Hey @torstenheilig ,

Could you please tell me what host are you using? Some hosts have interesting configurations, where the uploads folder is a symbolic link to another path ( Pantheon for example ). If you navigate with FTP to WordPress’ uploads directory does it redirect you to another directory?

If you update to v4.5.99, go and create a Download like you normally do, what is the path of the file after you hit the publish/update button?

Warmly,
Razvan

Hi Razvan,

it is “strato”, based in Germany.

I now updated a small version of my site “https://dresden.bettensteuer.de” to 4.5.99 – immediately the error occurs.

The new download uses this link:
/wp-content/uploads/dlm_uploads/2022/09/Vdr22.044_Arbeitgeberbestaetigung.pdf

the eldery downloads look like this:
/mnt/web102/d3/32/57718932/htdocs/WordPress_11/wp-content/uploads/dlm_uploads/documents/dresden/Arbeitgeberbestaetigung.pdf

Could you please tell when the WordPress directory location and Uploads directory location found in dashboard > Tools > Site Health > Info > Directories & Sizes ?

it does work, when I remove this part of the download link: /mnt/web102/d3/32/57718932/htdocs/WordPress_11

This is what directories and sizes is telling me:

Ort des WordPress-Verzeichnisses	/mnt/web006/d3/32/57718932/htdocs/WordPress_11
Gr??e des WordPress-Verzeichnisses	144,34 MB
Ort des Uploads-Verzeichnisses	/mnt/web006/d3/32/57718932/htdocs/WordPress_11/wp-content/uploads
Gr??e des Uploads-Verzeichnisses	83,36 MB
Ort des Themes-Verzeichnisses	/mnt/web006/d3/32/57718932/htdocs/WordPress_11/wp-content/themes
Gr??e des Themes-Verzeichnisses	66,39 MB
Ort des Plugins-Verzeichnisses	/mnt/web006/d3/32/57718932/htdocs/WordPress_11/wp-content/plugins
Gr??e des Plugins-Verzeichnisses	41,28 MB
Datenbank-Gr??e	8,77 MB
Gesamtgr??e der Installation	344,14 MB

OK, I see the difference now.

Your Downloads are pointing to /mnt/web102/ but your root and wp-content directories are pointing to /mnt/web006.

Could you please go to dashboard > Downloads > Settings > Advanced > Miscellaneous > Other downloads path and add /mnt/web102/d3/32/57718932/htdocs/WordPress_11 and see if this works? Please let us know if this worked for you.

Warmly,
Razvan

it seems to work… let me check on another instance… i’ll be back in some minutes,
Torsten

Awesome ??