Getting error message on a site

  • Resolved jesskenn44

    (@jesskenn44)


    2 years, 11 months ago

    I installed this plugin on a site a couple weeks ago, and ever since then I’ve been getting this error when I try to edit a page or post.

    I reached out to my host who said it looked like an issue with this plugin, but they suggested I deactivate my security plugin, clear the cache, and see if that fixes it – it didn’t. I’ve been able to get rid of the error message by deactivating the accessibility checker plugin, but I’d like to keep it. I removed the domain name but can share it if that’s helpful. Thanks in advance for your help!

    Warning: file_get_contents(DOMAIN NAME): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden in /home/customer/www/DOMAIN NAME/public_html/wp-content/plugins/accessibility-checker/includes/simplehtmldom/simple_html_dom.php on line 84

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Steve Jones

    (@stevejonesdev)

    Hi @jesskenn44,

    It looks like the server is blocking the Accessibility Checker from being able to scan the page. Is your site password protected or using a maintenance mode plugin?

    Thread Starter jesskenn44

    (@jesskenn44)

    It’s not password protected nor am I using a maintenance mode plugin. Any other ideas? Thanks!

    Plugin Author Steve Jones

    (@stevejonesdev)

    Can you send us your system info by navigating to Accessibility Checker > Settings > System Info? Copy and paste this information into our contact form.
    https://equalizedigital.com/contact/

    Thread Starter jesskenn44

    (@jesskenn44)

    Hi Steve, just sent through the contact form. Thanks!

    Plugin Author Steve Jones

    (@stevejonesdev)

    Hi @jesskenn44,

    I’ve reviewed your System Info. It appears your site isn’t password protected any more so can you remove the Authorization Username and Password from the Accessibility Checker settings page and try to save a page/post again?

    Also, I see you have the Classic Editor plugin install and active. Are you using the classic editor on the page/post your are getting the error message on?

    Thread Starter jesskenn44

    (@jesskenn44)

    Hey Steve,

    I don’t have a username/password set, but my password manager fills the blanks in automatically when I open the page. I deleted them and saved changes, but they re-fill each time the page re-loads. But they’re not saved that way. The error is still appearing.

    I do have the Classic Editor plugin installed/active and do use it, it’s used on some pages/posts but not all (many are built with blocks). The error is showing up regardless if the post/page is built/edited with Classic or Block Editor.

    I just installed Accessibility Checker on another client site, no Classic Editor plugin installed, and am having what looks to be this same error message (although it disappears too quickly with the Block Editor loading vs. Classic to copy/paste the text here). But it looks to be the same issue.

    Thanks for any insight!

    Plugin Contributor Amber Hinds

    (@alh0319)

    Hi @jesskenn44,

    Are you still having trouble getting the plugin to scan? If so, are you using Cloudflare by any chance?

    Thanks,
    Amber

    Plugin Author Steve Jones

    (@stevejonesdev)

    Looking at your site log you have a username and password set in the Password Protection Login settings fields. Try removing that if your site is not password protected.

    We’re going to mark this as resolved, if you’re still having issues please reach back out to us.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Getting error message on a site’ is closed to new replies.