Sorry! Support and Update Access Period is Already Expired

  • Resolved HighRollerUSA

    (@highrollerusa)


    2 years, 7 months ago

    When I try to purchase and download a file, I immediately get the error:
    Sorry! Support and Update Access Period is Already Expired

    I have tried the suggestions on the other posting, but then I get the next problem that I can’t save any of the settings in the Premium Package menu – the Save Settings gear just keeps spinning and no settings are saved.

    Do you have any suggestions about what I can try next?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    You need to configure order validity period:
    Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress

    Thread Starter HighRollerUSA

    (@highrollerusa)

    Hi Shaefet,
    The Order Validity Period is already set to 365 days, but it doesn’t seem to matter.

    When I try to edit any other items and Save Settings, the gear icon on the button just spins and no settings are saved.

    Do you have additional info for how to fix it?

    Thank you

    • This reply was modified 2 years, 7 months ago by HighRollerUSA.
    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    It looks like your server is blocking some data from that page, remove any html tag from option fields:
    Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress
    Then save settings again.

    Thread Starter HighRollerUSA

    (@highrollerusa)

    Thank you for pointing that out, I removed the HTML and now saving settings works properly and I can continue testing.

    Thank you!

    Hi @highrollerusa

    Glad to hear that settings are now saving appropriately.

    However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

    Have a good day!

Viewing 5 replies - 1 through 5 (of 5 total)
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