Subscription shows as failed when Braintree processed payment okay?

Hi @metadigitalnz

Are you using the plug-in’s built-in subscription functionality or the WooCommerce Subscriptions plug-in?

Kind regards

Hi, we’re using Woocommerce subscriptions for this functionality ??

Hi @metadigitalnz,

When a renewal payment is processed successfully, the Braintree plugin always calls the WC_Order::payment_complete method which performs all of the status updates etc. I’d recommend checking your WooCommerce logs and see if there was an error triggered, perhaps by a 3rd party plugin that might have interfered with the subscription’s status updating.

Kind Regards,

Thanks I have checked but there is nothing in the logs to indicate an issue. I can see the details in the wc-braintree log, but there are no error logs that contain any relevant information.

Hi is there any follow up to this?

@metadigitalnz does the renewal order have a transaction ID associated with it?

It seems like this isn’t related to the Braintree plugin.

Kind regards

Yes, there is a transaction ID in Braintree, it just seems like the confirmation of the payment being made on the second attempt wasn’t passed back to Woocommerce.

@metadigitalnz since the renewal order has a transaction ID that means the Braintree plugin correctly called the WC_Order::payment_complete function. That function controls the renewal order’s status and consequently the Subscription’s status.

I don’t see that there’s any issue with the Braintree plugin.

Kind regards