How to disconnect and resynchronize data?

  • Resolved lqqwp

    (@lqqwp)


    2 years, 7 months ago

    Because there is some info wrong in my store, I want to disconnect and resynchronize the store data, but after I click the “Disconnect Store”, the dashboard keeps showing like this https://ibb.co/ChfTz5q

    I can neither disconnect nor synchronize now.

    Here is my latest log
    Process: Updating or Creating users data
    URL: /contacts/v1/contact/batch/
    `Response: {“status_code”:401,”response”:”Unauthorized”,”body”:”{\”status\”:\”error\”,\”message\”:\”This oauth-token is expired! expiresAt: 1649406067488, now: 1649407974108\”,\”correlationId\”:\”ab641341-a85a-442a-b748-d0c5c4e419cf\”,\”category\”:\”EXPIRED_AUTHENTICATION\”,\”errors\”:[{\”message\”:\”The OAuth token used to make this call expired 31 minute(s) ago.\”}]}”}

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  • Plugin Author MakeWebBetter

    (@makewebbetter)

    Hello,

    Please click on disconnect the store > tick the checkbox (ticking this won’t delete the data from HubSpot but only the meta IDs related to it) > reconnect the store.

    I hope it’ll fix the issue, if you have any further questions, please let us know.

    Thanks,

Viewing 1 replies (of 1 total)
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