Cannot see personal account after installing Messenger plugin

  • Hi,

    I would really like to use this plugin, but this has always been my issue…

    When I install the plugin, I’m left with my company profile to choose from, or my personal profile…. only… my personal profile is not actually my profile, but a made up one for me.

    Why doesn’t this plugin see my personal profile, so I can connect it?

    thank you,
    Lowell

    The page I need help with: [log in to see the link]

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