Version 5.6.8 Plugin Issues

  • Resolved kenlanders63

    (@kenlanders63)


    2 years, 11 months ago

    I updated the JOAN plugin with the newest version about 22 hours after release to the Version 5.6.8.
    There appears to be an issue…
    1) The schedule is stuck on the 7am show on my schedule.
    2) When I try to suspend the schedule using the ON/OFF Feature, it will not accept or save my choice.
    3) If I try to add a new show in the same time period of one I have deleted, it tells me I already I have a show sceduled (sic) there

    I am running WordPress 5.9.3 Divi Theme
    I’ve currently switched to the Today’s Schedule display until I can get a fix.
    Any help would be appreciated

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ganddser

    (@ganddser)

    Hi We’ll need to look at your backend please send us a temp login to support at ganddservices.com

    Thread Starter kenlanders63

    (@kenlanders63)

    email sent

    Plugin Author ganddser

    (@ganddser)

    We have found the cause of this issue, working on the solution. We have a temporary fix but it cause WordPress to site health complain about timezone, we’d rather find a permanent fix. We ask for your patience.

    Thanks

    Plugin Author ganddser

    (@ganddser)

    Another thing to note, if in creating your schedule you overlap the day the widget will run into the same problem. For example, if you create your schedule like this;

    Sunday 10PM – 12AM Quiet music the widget will load in correct timeslots if you do this through your whole schedule the widget may jump a day ahead. (If you created your schedule this way try redoing it according to the below).

    You must create your schedule this way (because the day ends at 11:59 PM a new day begins at 00:00 as far as JOAN is concerned)

    Sunday 10PM – 11:59PM or Sunday 10PM – Monday 12AM

    See our screenshots on the details page. Anyone who sent us login info we’ll redo your schedule for you don’t worry.

    This isn’t to say that our initial statement on the cause of the timezone/widget issue is incorrect. It only means that there are two reasons why the problem occurs.

    Plugin Author ganddser

    (@ganddser)

    After looking at a users backend we found two issues which caused their widget to not work correctly

    The user didn’t set WP time format to military/24 hour clock (H:i)

    Their schedule overlapped from one day to the next for example the user had Sunday 10:00 pm – 12 am: “Show Name”

    Instead of: Sunday 10:00 pm – 11:59 pm: “Show Name” then Monday 12:00 am – 5:00 am: “Show Name,” even if it’s the same show. JOAN expects the day to end at 11:59 and the new day to begin at 00:00.

    Again if you sent us access we’ll check your site, but if you didn’t or you experience this problem with the widget check your time format and go over your schedule.

    Since it’s working normal for others and the problem is only for some users the above is the most likely cause.But it’s okay, we’ve made those same mistakes on our test sites too.

    Plugin Author ganddser

    (@ganddser)

    We’ve updated the readme with more screenshots and updated instructions that will fix the widget issue. IF you follow those instructions and still have issues let us know. We’ll be happy to assist.

    Sometimes it’s difficult to spot errors, so look carefully.

    Thread Starter kenlanders63

    (@kenlanders63)

    I’ve rolled back my plugin to 5.6.6, which restored its functions again. I did fix my show times that were running to 12Midnight and changed them to 11:59
    Thanks for the help

Viewing 7 replies - 1 through 7 (of 7 total)
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