Country code added & messing up number

  • Resolved Egl

    (@egletiere)


    2 years, 7 months ago

    Hi!

    We ran into an issue that appears only when billing country is different than customer phone number.

    Customer enters at checkout the complete international number: +407XXXXXXXX . Number is stored correctly in the order backend. Other SMS apps can use it correctly.

    But WC APG SMS adds customer billing country code (France in this example) and tries to send sms to +33407XXXXXXXX which of course is not a valid number.

    This happens with Send international SMS? checked. With this option unchecked we do not understand what happens because we do not get the debug via email and no sms is sent.

    What can we do about this? Customer needs to be able to order using a phone number from another country.

    Thank you!
    (we are using WordPress 5.9.3 and latest Woocommerce)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Egl

    (@egletiere)

    Meanwhile we switched to another plugin…

    Plugin Author Art Project Group

    (@artprojectgroup)

    Sorry but didn’t receive the email notification from the first comment.

    The plugin add automatically the international prefix to the phone number when the customer country is different from the shop country.

    Best regards.

    Thread Starter Egl

    (@egletiere)

    Hi,

    It’s a nice to have feature but it shouldn’t be mandatory. Makes the app unusable with international phone numbers and most phone number validators which most international shops have.

    You also seem to have a compatibility issue with WPML for which I’ve contacted them about. Upon order status change the app sends untranslated SMS notifications.

    Plugin Author Art Project Group

    (@artprojectgroup)

    Thank you for your information. We’ll check it as soon as possible.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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