• Resolved Karen Ess

    (@jamjarmedia)


    I am using Visualizer to display a table with content imported by URL from Google Sheets CSV. It works fine on with plugin version v3.7.0 but not on any of the later versions. Not sure what to do as I would like to update to the latest version of course.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @jamjarmedia,

    Thanks for choosing Visualizer!

    Could you please tell us what exactly is not working with the latest version, does the data not get imported, is it displayed in a wrong manner etc.?

    Thank you!

    Thread Starter Karen Ess

    (@jamjarmedia)

    On more recent versions of Vizualizer, the data (same data from exact same url) doesn’t get imported and the table on the web page is empty.

    If I rollback to an earlier version (Version 3.7.0), the data is imported and does appear on the web page.

    I made no other changes to the Visualizer settings – all I do is rollback on the plugins page and suddenly the data appears again.

    https://seedlibrarygaliano.org/seed-inventory/

    • This reply was modified 2 years, 11 months ago by Karen Ess.
    Mat

    (@mateithemeisle)

    Hello @jamjarmedia ,

    Thank you for your reply and please accept our apologies for the delayed reply!

    I have checked the mentioned issue on a few testing instances and indeed it seems like this particular feature has some issues in the latest versions.

    I have reported it to our developers and they will make sure to handle it in the next version of the plugin. Unfortunately, there is no workaround at this moment other than the one mentioned by you.

    Thank you for understanding and please let us know if you have further questions!

    Thread Starter Karen Ess

    (@jamjarmedia)

    OK, great! Thank you for looking into this and responding. Looking forward to having this working for this really cool seed library project. ??

    Thread Starter Karen Ess

    (@jamjarmedia)

    Hello, still having the same issues with making a table by importing from a Google Spreadsheet. I have followed the instructions at https://docs.themeisle.com/article/607-how-can-i-populate-data-from-google-spreadsheet and have tried all sorts of adjustments to try and get to to work with the latest version but alas, it does not work. I am using Avada theme. Thanks.

    • This reply was modified 2 years, 9 months ago by Karen Ess.
    Mat

    (@mateithemeisle)

    Hello @jamjarmedia ,

    Thank you for your reply and please accept our apologies for the delayed reply!

    We had some issues with our system that was not receiving the replies and that is why our response was delayed.

    Now coming back to the issue, I have tested it again and indeed it doesn’t seem to work. However, I tried with previous versions too and it still doesn’t work on an instance. I created another one and on this new instance the plugin works as expected but I couldn’t find a difference between the instances, thus it makes the issue even more scarce.

    Our developers also tested on their ends and for them it works thus the issue might be related to some particular setting in our environments.

    I have opened the issue again and will come back as soon as we have a certain answer. It seems to be an edge case causing it to take longer to find the underlying problem, and we appreciate your patience.

    Thank you and have an amazing day!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Latest versions of Visualizer do not display table with Google Sheets CSV URL’ is closed to new replies.