Product price is showing 0 instead of actual price

  • Resolved bdeirhiba990

    (@bdeirhiba990)


    2 years, 8 months ago

    Hi,
    I just install woocommerce plugin and when I add a product of any type, the price will show 0 on the product page, while in the backend it shows the correct one.

    I tried changing the type and adding variations, when I add variation the correct price will be shown but when I add this product to the cart, the price in the cart will be zero.
    Any help?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @bdeirhiba990

    I understand that there is a mismatch between the price shown on the product page and the backend, and even in the cart. This is happening with products of any type.

    In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Additionally, could you also navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error? Please let us know what you find.

    Thread Starter bdeirhiba990

    (@bdeirhiba990)

    
### WordPress Environment ###

WordPress address (URL): https://icibeyrouth.com
Site address (URL): https://icibeyrouth.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 24 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.28
Max Upload Size: 24 MB
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SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: mond
Total Database Size: 385.90MB
Database Data Size: 309.87MB
Database Index Size: 76.03MB
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### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 10369
custom_css: 1
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elementor_library: 1
frm_form_actions: 1
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wp_global_styles: 1
wpcf7_contact_form: 1
wpforms: 2
wpupg_grid: 1

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### Settings ###

API Enabled: –
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Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

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Shop base: #53701 - /shop
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### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: look/woocommerce/content-product.php
look/woocommerce/loop/pagination.php
look/woocommerce/single-product/related.php
look/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 80
Oldest: 2022-03-28 09:35:37 +0300
Newest: 2022-03-28 13:11:53 +0300

Pending: 2
Oldest: 2022-03-29 09:23:37 +0300
Newest: 2022-03-29 09:23:37 +0300

### Status report information ###

Generated at: 2022-03-28 13:22:47 +03:00
    • This reply was modified 2 years, 8 months ago by bdeirhiba990.
    Thread Starter bdeirhiba990

    (@bdeirhiba990)

    This is the System Status I hope and I have no logs in the log tab

    Hello @bdeirhiba990,

    Similar issue can be found here. Sometimes the default woo templets might have overwritten by the theme. Try switching back to storefront theme and see if the problem persist.

    Let me know once you checked!
    Naz.

    Thread Starter bdeirhiba990

    (@bdeirhiba990)

    Hi, yes I contact theme support and they tried to activate woocommerce but they didn’t face any issues

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello @bdeirhiba990,

    Thanks for sharing the system report, everything seems fine there.

    As a next troubleshooting step, I would suggest a full conflict test. To perform tests without affecting your live site, you can use a staging site (your host might have that feature, but you can create it with WP Staging as an alternative).

    Then, set your staging site’s theme to Storefront, disable all plugins except for WooCommerce, and check if the issue with the prices persist.

    If the issue persists, please export that product and share the CSV file with us via a public Google Drive or Dropbox link. See here how to use the Export tool: https://woocommerce.com/document/product-csv-importer-exporter/

    • This reply was modified 2 years, 8 months ago by Paulo P - a11n. Reason: formatting

    We haven’t heard back from you in a while, so I’m marking this thread as closed for now – we’ll be here if and/or when you are ready to continue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Product price is showing 0 instead of actual price’ is closed to new replies.

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