Thumbnail didn’t show up after updating plugins

  • Resolved r1cfin

    (@r1cfin)


    2 years, 11 months ago

    After i updating some plugins the thumbnail didn’t show up even the setting i opt on show thumbnail. They always show the author too even i turned off the option. Anybody can help me with this issue?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hi @r1cfin,

    I noticed that you have a page caching plugin installed on your website (WP Super Cache) so what you’re seeing now is a cached version of your popular posts list. That’s why none of the changes you’re applying to your Popular Posts widget (enabling / disabling thumbnails, enabling / disabling author links, etc.) are being reflected your popular posts list.

    So:

    1. Go to Settings > WordPress Popular Posts > Tools.
    2. Under Data, set Ajaxify widget to Enabled, then click on the Apply button below to save changes.
    3. Finally, clear your site’s page cache for changes to take effect.

    For more details: Is WordPress Popular Posts compatible with caching plugins?

    Thread Starter r1cfin

    (@r1cfin)

    Hi, thanks for reply. I already tried your Ajaxify setting on. But still no changes at all. Now i tried to rollback some plugins that i make before it happen but still no good news.

    Thanks

    Plugin Author Hector Cabrera

    (@hcabrera)

    Yes, I can see that your popular posts list is being loaded via AJAX so that’s good.

    Next, to have your popular posts display thumbnails again please make sure that the “Display post thumbnail” option is actually enabled:

    1. Go to Appearance > Widgets > [Your Sidebar] > WordPress Popular Posts.
    2. Under Posts settings, find the “Display post thumbnail” checkbox and check it (enable it).
    3. Save changes.
    4. Go back and make sure that the thumbnail is configured as expected (size, etc).
    5. Save changes again if needed.

    Also, if you don’t want to show the name of the author of each post then please also make sure that the “Display author” checkbox is unchecked.

Viewing 3 replies - 1 through 3 (of 3 total)
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