• I have a problem with jetpack in my site. I have used it for several years but now I’m able to activate the plugin but I cannot configure it because “WordPress reports that there is no support for SSL”
    Do i have to uninstall this plugin o there is a solution?
    Thanks for your answers!!!

    The page I need help with: [log in to see the link]

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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @menssana

    While there may be an issue with SSL, we’re seeing another issue:

    cURL error 28: Connection timeout after 10001 ms

    When I investigated further, it appears that your host is blocking access to the xmlrpc.php file that Jetpack uses to communicate with your site.

    I’d suggest checking if you have any security plugins activated that might be blocking our requests. If not, try contacting your hosting provider and asking them to check their security logs to see if they are blocking or otherwise limiting incoming and outgoing connections over XML-RPC.

    Jetpack uses this file to communicate with your site, but some hosts block connection requests to that file.

    Our requests look like the following:

    – File: /xmlrpc.php
    – User-agent header: Jetpack by WordPress.com
    – IPs: https://jetpack.com/support/how-to-allowlist-jetpack-ip/

    Please ask them to allowlist the IP addresses listed above. Note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage allowing specific IPs, although with some hosts it may be the only option.

    Let us know how that goes.

Viewing 1 replies (of 1 total)
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